When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They must be ready to add value to their customers. They must be able to serve their customers in such a way that serving customers in a unique way becomes an engine […]
In my previous article, I talked about some of the major differences between ITIL Version 3 and ITIL 4. In this article, I want to talk about all that you need to know about service offerings in ITIL 4. Follow me as we are going to look at […]
Today’s customers are in control of their experience. This means businesses must be ready to meet them wherever they happen to be in their journey and help guide them along the path toward conversion and loyalty. One of the best ways to do this is by […]
QUESTION 651 Which Control Scope input is compared to actual results to determine if corrective action is required for the project? A. Scope baseline B. Scope management plan C. Change management plan D. Cost baseline Correct Answer: A Explanation QUESTION 652 Which process is responsible for monitoring the status […]
QUESTION 704 The probability and impact matrix is primarily used to: A. Quantify risk issues for trends during a quality audit. B. Develop a risk register for risk planning. C. Evaluate each risk’s importance and priority during Perform Qualitative Risk Analysis. D. Define risk and compare impacts during Perform […]
A Disciple must be seven things to his Master. According to 2 Timothy 2:1, a disciple must be the following to his Master: 1. A Son, not slave or tenant 2 Timothy 2:1 2. He must be a soldier and be ready to fight for his Master 2 […]
OPENING PRAYER: Almighty Father, open our eyes to see the true picture of our life from the mirror of Your word. MEMORY VERSE: “Now as Jannes and Jambres withstood Moses, so do these also resist the truth: men of corrupt minds, reprobate concerning the faith.” – 2 Timothy 3:8 (KJV) BIBLE […]
TOPIC: Reprobacy MEMORY VERSE: “Now as Jannes and Jambres withstood Moses, so do these also resist the truth: men of corrupt minds, reprobate concerning the faith.” – 2 Timothy 3:8 BIBLE PASSAGE: Romans 1:18-25 (KJV) 18 For the wrath of God is revealed from heaven against all ungodliness […]
The Expanding Church. AG Sunday School Adult Manual Memory Verse: Romans 8:14 “For as many as are led by the Spirit of God, they are the sons of God” (KJV). Central Truth The Holy Spirit gives power and direction for ministry. The Lesson Outline 1. Philip the Evangelist’s […]
Text: 1 Tim 3:2-7; 4:7-8, 12-16; 2 Tim 1:13-14; 2:14-16; 3:16-17; Titus 1:6-11, 13 Key Verse: 1 Timothy 4:12 Don’t let anyone look down on you because you are young, but set an example for the believers in speech, in life, in love, in faith and in purity. (NIV) […]
On Wednesday, American business magnate and owner of Facebook and Instagram, Mark Zuckerberg, launched a new Twitter-like app called Threads. Instagram’s Threads app, which went live on Apple and Android app stores in 100 countries on Wednesday, will enable users to sign up straight from their Instagram accounts. According […]
OPENING PRAYER: Almighty Father, please keep me from renouncing my faith in Christ. BIBLE PASSAGE: Hebrews 6:4-6 [4]For it is impossible for those who were once enlightened, and have tasted the heavenly gift, and have become partakers of the Holy Spirit, [5]and have tasted the good word of God […]
Text: 1 Tim 5:1-3, 19-21; 6:3, 6-12, 17-19; Titus 3:-2, 9-11, 14 *Key Verse: 1 Timothy 6:6-7* But godliness with contentment is great gain. For we brought nothing into the world, and we can take nothing out of it. (NIV) *>>Focus* This study explores the connection between respecting others […]
Memory Verse: 1 Timothy 1:15 – This is a faithful saying, and worthy of all acceptation, that Christ Jesus came into the world to save sinners; of whom I am chief (KJV). Central Truth: Anyone who repents and believes in Christ will be saved. INTRODUCING THE LESSON Saul’s journey […]
This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It is what customers expect your product to do for them. It should be stated from the onset that, what you expect your product to do will determine how you invest […]
Everything about a disciple is unusual because he is someone who is fighting a battle that is already won. The victory of a disciple is based on certain things, the Ingredient that makes up the victory are: #1 Faith Faith is the victory that overcomes this world. […]
If there is any concept or ideology that is committed to the idea of service management, it is ITIL 4. In summary, ITIL is built on the ideas of customers and other stakeholders working together in order to deliver value to customers. In this article, I want to talk […]
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is on this premise that we can discuss the transition from a product-centric to a customer-centric enterprise. When we talk about processes, we are talking […]
Customer scoring is one of the means of developing a customer model. It aims at scoring the customers based on certain parameters on a regular basis instead of developing a specific model for each requirement. Developing this kind of scoring method will enable the organisation to […]
In doing this, the organization employs customer-centric strategies in order to retain and grow its customer base. They also try to put the customers at the heart of everything that they are doing. One thing you should note here is that what keeps the relationship going is the […]
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