The Customer In CRM: What You Should Know About Them
Understanding The Customer In CRM OBJECTIVES OF THIS ARTICLE At the end of this lesson, readers should…
Customer Interaction In CRM: The Proper Way OF Engaging Customers
It has much to do with talking to your customers and customers talking to you and among one another…
Internet And CRM: The Relationships And Differences (+Examples)
According to Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around…
Customer-Centric Strategy In CRM: What You Should Know (+Examples)
We will also talk about what you need to know about your profitable customers. When we talk about…
Customer Centricity In CRM: What You Should Know (+Examples)
Customer Centricity has much to do with the desire of an organization to put customers first in whatever thing they…
Customer Profiling And Modelling In CRM:Practical Guide (+Examples)
Introduction In the previous chapter, we talk about the brand promise which has much to do with what consumers should…
Customer Satisfaction In CRM: A Practical Guide (+Examples)
OBJECTIVES OF THIS ARTICLE In this article, we want to look at: · The…
Customer Loyalty In CRM: How To Delight Customers
Definition A customer is loyal if he continues to buy a particular product, or service after the first purchase.…
Customer Care In CRM: How To Retain Customers For Life (+Examples)
Introduction When we talk about customer care in either product-centric or customer centric organization, we are talking about…
The Concept of e-CRM: Ways Of Relating With Customers Across Multiple Channels
What is E-CRM? E-CRM can simply be defined as the introduction of technologies and the internet in order to…