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Adeniyi Salau

CRMNuggets is your go-to platform for insights on Customer Relationship Management (CRM), project management, digital marketing, IT strategies, and business growth tips. Our goal is to help businesses enhance customer experience, optimize processes, and stay ahead with proven strategies and practical guides.

What It Really Means to Follow Jesus Daily

What It Really Means to Follow Jesus Daily   Following Jesus daily is not about living a perfect, pressure-filled life. It’s about living a connected life. You need to live a life where one where your decisions, attitude, habits, and relationships gradually take shape around His teachings and example.This article […]

Key Components of an Effective CRM Strategy (Full Guide)

Key Components of an Effective CRM Strategy (Full Guide)   Customer Relationship Management (CRM) has moved far beyond being “just a software tool.” Today, it is a core business strategy that defines how organizations attract customers, engage them, support them, retain them, and ultimately turn them into loyal advocates.I have […]

The History and Evolution of CRM Systems

History and Evolution of CRM Systems Customer Relationship Management (CRM) systems have become essential tools for businesses seeking to manage customer interactions, improve relationships, and drive growth. But CRM technology didn’t appear overnight, it has a rich history of evolution shaped by changes in technology, business needs, and customer expectations. […]

What is Business Analysis in Agile Environments

What is Business Analysis in Agile Environments?   In today’s fast-paced digital world, organisations are increasingly adopting Agile methodologies to deliver value faster, adapt to change, and maintain competitiveness. Within this dynamic framework, Business Analysis (BA) plays a crucial role in ensuring that solutions meet stakeholder needs while aligning with […]

Key Differences Between ITIL v3 and ITIL 4 Explained

What is ITIL 4 and How It Improves Modern Service Management In today’s world, businesses rely heavily on IT services. Whether it’s supporting customers, running apps, or managing data, IT plays a key role in keeping operations smooth. ITIL 4 is a framework that helps organisations manage their IT services […]

What Is ITIL 4? A Beginner’s Guide to IT Service Management

What Is ITIL 4? A Beginner’s Guide to IT Service Management Introduction ITIL 4 (Information Technology Infrastructure Library version 4) is the latest framework for managing IT services in a way that aligns with the needs of modern businesses. It provides best practices and guidance on how organizations can design, […]

Why Every Believer is called a Disciple

Why Every Believer Is Called to Discipleship Introduction Discipleship is not a special assignment for a select few in the church; it is the calling of every believer in Christ. From the moment we accept Jesus as Lord and Savior, we are invited into a lifelong journey of following Him, […]

How Small Businesses Are Using CRM to Grow 20% Faster

  Beyond Spreadsheets: How Small Businesses Are Using CRM to Grow 20% Faster    For small businesses (SMBs), growth isn’t just about hard work; it’s about working smarter. In the modern marketplace, this means using technology to compete with larger enterprises. The key tool driving accelerated growth is the Customer […]

5 Killer Ways to Segment Your Customer List

  5 Killer Ways to Segment Your Customer List   In today’s crowded market, a one-size-fits-all marketing approach is a recipe for being ignored.   Your customers aren’t a single, monolithic group—they are individuals with unique needs, interests, and behaviours. The key to cutting through the noise and connecting with […]

Targeting Strategies That Work Discover Proven Targeting Strategies in Part Five of our Series to Reach Audience More Effectively on Facebook.

Targeting Strategies That Work Discover Proven Targeting Strategies in Part Five of our Series to Reach Audience More Effectively on Facebook.   The major purpose of this compilation is to make sure that you stop guessing when it comes to targeting the audience when running Facebook Ads. I also want […]

7 Risks of Brand Loyalty That Businesses Overlook

7 Risks of Brand Loyalty That Businesses Overlook   Customer loyalty can be defined as the tendency of customers to remain with an organisation despite changes in price and other unpleasant circumstances. At times, customer loyalty can be a burden to the organisation and the entire niche if it is […]

8 Reasons Why Customer Loyalty is a Wrong Target

8 Reasons Why Customer Loyalty is the Wrong Target   Before we begin, you need to understand that focusing solely on customer loyalty can be problematic because it may lead to overlooking broader business objectives, encouraging superficial relationships, and potentially constraining growth. In this article, I want to talk about […]