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Definition When we talk about lead which is sometimes referred to as prospects, they are people that are likely to be interested in your products or services. They are the set of people that will finally become your customers. Definition When we talk about lead which is […]
Opportunity Management In CRM: How To Manage Customers Who Are Willing Some Interesting Topics For you Facts About Customer Life Cycle Facts about Customer Value Proposition Facts About Wallet Share In CRM. At the end of this article, readers should be able to: · Define Opportunity management […]
The internet has changed people’s lives in numerous ways. From the way we look for information to the way we buy things. Nothing can stop the fast development of this immersion into the new technologies that we have now reached the point where we can no longer even imagine […]
In my previous article, I have talked about some of the basics that you need to know about the IT Infrastructure Library. In this article, I want to look at some of the differences between ITIL V3 and ITIL 4. Follow me as we are going to look at […]
In my previous article, I wrote about customer relationship management. In this article, I want to talk about some of the unknown facts about Customer relationships and technology. Follow me as we will look at that together in this article. OBJECTIVES OF THIS ARTICLE At the end of […]
Components Of Customer Relationship Management: What Sets CCEs Apart In my previous article , I have looked at all that you need to know about the branches of customer relationship management . In this article, I want to look at all that you need to know about CRM […]
In my previous article, I looked at some of the differences between ITIL Version 3 and ITIL 4. I. In this article, I want to look at what you need to know about Service Relationships in ITIL 5. Follow me as we will look at that together in this […]
Influencer marketing, or influence marketing, is a part of online marketing focused on using the influence of particular individuals for the purpose of online promotion. Influencers are individuals who enjoy great respect and trust from their followers, and they are in the position to affect their opinion […]
Develop Project Charter belongs to the Initiating Process Group. This has to do with the process of developing a document that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities. The key benefit of […]
CRM (Customer Relationship Management) is a term that has been around for decades, but it’s still a mystery to many businesses. Even though CRM systems promise to streamline sales processes, improve customer relationships, and increase revenue, many companies struggle to adopt them successfully. According to […]
CX value realization is a critical aspect of customer experience management (CXM). It is about ensuring that the value of a product or service is realized by the customer, and that it is aligned with their expectations. The process involves measuring and reiterating the ongoing value that the product […]
Enterprise Patch Management: How To Go About It Patch management is related to vulnerability management. Vulnerabilities frequently appear in critical client, server, and networking device operating systems and firmware. Application software, especially internet applications and frameworks like Acrobat, Flash, and Java, is also frequently discovered to have vulnerabilities. […]
Hacking started in the 1960s with phone freaking, or phreaking, which refers to using various audio frequencies to manipulate phone systems. At that time, telephone switches used various tones, or tone dialing, to indicate different functions. Early threat actors realized that by mimicking a tone using a whistle, […]
If there is one thing that has revolutionised how business is being done worldwide, it is the coming of the Internet. With the coming of the internet into the business landscape, it is now possible for organisations to do business beyond their immediate environment. Many businesses today […]
CRM is the science of evolving a customer-centered organisation. It is aimed at making sure that customers’ needs are met irrespective of the channel that they have chosen to relate with the organization. This will ensure that both customers and other stakeholders involved in their satisfaction are fulfilled at […]
Analysing Customer Lifetime Value In CRM Customer Lifetime Value (CLV) is the expected net profit a customer will contribute to your business as long as the customer remains a customer. This also shows how profitable the organisation will be in the future. Role of Technology When an […]
A Customer-Centric Enterprise (CCE) is an organisation that has resolved to do business from customers’ perspective. In this kind of organisation, profit is not their main motive of establishing business, they first resolve to satisfy customers’ needs which will in turn generate profits more than they expected. That is why […]
When we talk of touch points, we are taking about different ways through which customers can have access to an organization. In many forward looking organizations today gone are those days that customers cannot have access to their accounts or transact business with an organization unless they physically enter the […]
When we talk about dimensions of customer service, it is a concept that helps us to understand that customers rate the level of services provided by any organisation in two dimensions. We are going to take a closer look at these dimensions in order to have a good grasp of […]
Understanding The Customer In CRM OBJECTIVES OF THIS ARTICLE At the end of this lesson, readers should be able to understand: · who a customer is, · what is means to treat customers as a king · the act of knowing your customers and the relationship that […]