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ITSM/Service Management

ITIL 5 Foundation Expert

πŸ‘€ Adeniyi Salau πŸŽ“ Be the first to enroll! πŸ“š 10 lessons πŸ“Ά Beginner
ITIL 5 Foundation

Curriculum

1.Course Outline 2.What is ITIL 5 and why does it matter? 3.ITIL Value System 4.The Seven Guiding Principles 5.Management Practices – The Skills 6.Service Level Management, Metrics, and Continual Improvement 7.ITIL 5 in the Real World – Nigerian Case Study 8.AI – Artificial Intelligence in Service Management 9.Public Sector – Government Non‑Profit Services 10.Agile – Working Together for Fast, Flexible Services

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