In my previous article, I have looked at some of the facts that you need to know about Programs and Portfolio management but in this article, I will be looking at all that you need to know about Operations in Project management. Follow me as we are going to be looking at that in this article.

Operations are ongoing, repetitive tasks that produce the same outcome every time they are performed.

The purpose of operations is to carry out day-to-day organisational functions, generate income to sustain the business, and increase the value of organisational assets.

Operational processes are aligned with the business requirements of an organisation.

Therefore, when organisations update or adopt new objectives based on organisational needs, customer requirements, or market demand, these processes are continuously revised to accommodate the changes.

Such process revisions can be considered to be an internal project.

Typical example…

In order to meet its increasing customer demands, a computer manufacturing company decided to start a new branch office.

The company plans to reach a break-even point in three years by achieving the desired volume of output from its new branch.

The operations to be carried out in the new branch include daily production, routine maintenance wage and salary credits to employees, grievance handling, logistics and supply of finished products to the market.

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