CRM

  OBJECTIVES OF THIS ARTICLE At the end of this article, readers should be able to: Define campaign management. Explain some of its unique features. […]

Objectives of this article Define Workflow management. Explain some of the unique features of workflow management applications.   Definition When we talk of workflow management, […]

  OBJECTIVE OF THIS ARTICLE At the end of this article, readers should be able to: Define Operational CRM Define SFA Discuss the benefits of […]