AI in Banking – Course Outline

Course Description

This course explores how Artificial Intelligence (AI) is transforming the banking and financial services industry. Learners will gain practical knowledge of AI technologies, real-world banking use cases, regulatory considerations, and ethical implications, with a focus on improving efficiency, security, customer experience, and decision-making in banks.

Target Audience

• Banking & Financial Services Professionals
• IT & Digital Transformation Teams
• Data Analysts & Data Scientists
• Risk, Compliance & Fraud Analysts
• Fintech Professionals
• Business & Operations Managers

Course Duration

• 40–50 Hours (Instructor-led or Self-paced)
• Includes case studies, hands-on labs, and assessments

Learning Outcomes

By the end of this course, learners will be able to:

• Understand core AI concepts and banking applications
• Identify AI use cases across banking operations
• Explain how AI improves fraud detection, risk management, and customer service
• Understand regulatory, ethical, and governance challenges
• Evaluate AI adoption strategies for banks

Module 1: Introduction to AI in Banking

• Overview of AI, ML, and Deep Learning
• Evolution of Technology in Banking
• Why Banks Are Adopting AI
• AI vs Traditional Banking Systems
• Global and Regional Banking AI Trends

Module 2: AI Technologies Used in Banking

• Machine Learning Algorithms
• Natural Language Processing (NLP)
• Computer Vision
• Robotic Process Automation (RPA)
• Generative AI in Financial Services

Module 3: Data in Banking

• Types of Banking Data (Transactional, Customer, Market)
• Data Quality, Governance, and Privacy
• Data Warehousing and Lakes
• Real-time vs Batch Data Processing
• Data Security and Encryption Basics

Module 4: AI-Powered Customer Experience

• Chatbots and Virtual Assistants
• Personalized Banking and Recommendations
• Voice Banking and Conversational AI
• Customer Sentiment Analysis
• AI in CRM and Relationship Management

Module 5: Fraud Detection and Financial Crime Prevention

• Types of Banking Fraud
• Anomaly Detection Techniques
• AI for Transaction Monitoring
• AML (Anti-Money Laundering) Systems
• Case Studies in Fraud Prevention

Module 6: Credit Scoring and Risk Management

• Traditional vs AI-based Credit Scoring
• Alternative Data in Credit Assessment
• Predictive Analytics for Loan Defaults
• Market, Credit, and Operational Risk
• Stress Testing with AI Models

Module 7: AI in Operations and Process Automation

• Intelligent Automation and RPA
• AI in Back-office Operations
• Document Processing and KYC Automation
• Reducing Errors and Operational Costs
• Measuring ROI of AI Initiatives

Module 8: AI in Trading and Wealth Management

• Algorithmic Trading Basics
• Robo-Advisors and Portfolio Management
• AI in Market Forecasting
• Risk Optimization Strategies
• Ethical Concerns in AI Trading

Module 9: Cybersecurity and AI in Banking

• AI for Threat Detection and Prevention
• Behavioral Analytics for Security
• Identity and Access Management (IAM)
• AI in SOC and Incident Response
• Securing AI Systems Against Attacks

Module 10: Ethics, Regulation, and Compliance

• Explainable AI (XAI)
• Regulatory Frameworks (GDPR, Basel, PCI-DSS, AI Acts)
• Bias and Fairness in Banking AI
• Model Governance and Audits
• Responsible AI Practices

Module 11: Implementing AI in Banks

• AI Strategy and Roadmap
• Build vs Buy Decisions
• Vendor Evaluation
• Change Management and Skills Gaps
• AI Project Lifecycle

Assessment & Certification

• Module Quizzes
• Practical Assignments
• Case Study Analysis
• Final Capstone Project
• AI in Banking Certificate of Completion

Tools & Platforms Covered

• Python (Intro for Banking AI)
• AutoML Platforms
• Chatbot Frameworks
• Fraud Detection Systems
• Cloud AI Services (AWS, Azure, GCP)

Career Outcomes

• AI Banking Analyst
• Digital Transformation Specialist
• Fraud & Risk Analyst
• Banking Data Analyst
• Fintech Product Manager