This video talks about all that you need to know about the evolution of customer relationship management. Action Point PS:I know you might agree… Read More »VIDEO: Evolution of Customer Relationship Management (+Examples)
Creating Customer Loyalty: How To Handle Your Loyal Customers. PEOPLE ALSO READ THIS:Unknown Facts About Operational CRMWhen an organisation wishes to build… Read More »Creating Customer Loyalty: How To Handle Your Loyal Customers.
Today’s customers are in control of their experience. PEOPLE ALSO READ THIS:Unknown Facts About Operational CRM This means businesses must be ready… Read More »Customer Journey Stages: Improving The Customer Experience
Understanding Brand Promise In CRM This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It… Read More »Brand Promise In CRM: Revealing The Lifetime Worth Of A Customer
How to Create Customer Loyalty When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. PEOPLE… Read More »Creating Customer Loyalty: How To Handle Your Loyal Customers.
Importance of Customer Loyalty Customer loyalty helps businesses to retain lower costs, higher-margin and greater profits than businesses that fail to satisfy and retain… Read More »Importance of Customer Loyalty: Why You Need A Loyal Customer Base.
Components of Customer Loyalty: What You Never Knew About Your Returning Customers We have two basic components of customer loyalty, Perceptual and transactional… Read More »Components of Customer Loyalty: What You Never Knew About Your Returning Customers
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is… Read More »Discussing People, Process And Technology In CRM (With Examples)
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers (With Examples). Customer scoring is one of the means of developing a customer… Read More »Customer Scoring and Scoring Methods : How To Identify Wealthy Customers
Managing Customer Life Cycle: Stop Loosing Customers To Competitors In doing this, the organization employs customer-centric strategies in order to retain and grow… Read More »Managing Customer Life Cycle: Stop Loosing Customers To Competitors
In the business world, a business can focus on any of the three areas available in the business world. PEOPLE ALSO READ THIS:Unknown… Read More »Differences Between Customer Centricity and Product Centricity: Practical Examples
According to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange… Read More »Internet Influence On CRM: Tricks On How To Get More Customers Online
Customer Care In CRM: How To Make Customers Stick To You For Life In my previous article, I looked at all that you… Read More »Customer Care In CRM: How To Make Customers Stick To You For Life
6 Components Of Customer Relationship Management: What Make CRM The Favourite In my previous article, I looked at some of the drivers of… Read More »6 Components Of Customer Relationship Management: What Make CRM The Favourite
In my previous article, I talked about all that you need to know about customer relationship management. In this article, I want to… Read More »Major Drivers Of CRM: The Secret Behind Successful CCEs
3 Major Achievements From CRM Initiatives: Why Should Consider Starting Now. I know that CRM or CRM Initiatives is a buzzword. Almost every organisation… Read More »3 Major Achievements From CRM Initiatives
Discussing Customers As The Centre The Of Universe Many CRM definitions focus on the importance of knowing your customer and acting on that… Read More »Roles Of Customers In a Business: Why You Should Start Taking Your Customers Serious
In my previous article, I talked about Samson and some of the mistakes that the bank made that made them lose Samson as a… Read More »5 Reasons Why You Keep On Loosing Customers: And How To Stop It
In my past articles, I have always been using the story of Samson and the bank. I have explained how he was treated harshly… Read More »How To Excite Informal Customers Correctly (+Examples)
At the end of this article , readers should be able to understand: Who a customer is, What it means to treat… Read More »Customer In CRM: Real Reasons Why You Ended Up With No Sales