CRM

  This video talks about all that you need to know about the evolution of customer relationship management. Action Point PS:I know you might agree […]

  Creating Customer Loyalty: How To Handle Your Loyal Customers.     When an organisation wishes to build a loyal customer base, it must be […]

    Today’s customers are in control of their experience.   This means businesses must be ready to meet them wherever they happen to be […]

Understanding Brand Promise In CRM     This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It […]

How to Create Customer Loyalty     When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They […]

Importance of Customer Loyalty   Customer loyalty helps businesses to retain lower costs, higher-margin and greater profits than businesses that fail to satisfy and retain […]

 Components of Customer Loyalty: What You Never Knew About Your Returning Customers      We have two basic components of customer loyalty, Perceptual and transactional […]

It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology.   This must be centred around the customer. It is […]

Customer Scoring and Scoring Methods : How To Identify Wealthy Customers (With Examples).   Customer scoring is one of the means of developing a customer […]

Managing Customer Life Cycle: Stop Loosing Customers To Competitors     In doing this, the organization employs customer-centric strategies in order to retain and grow […]

  In the business world, a business can focus on any of the three areas available in the business world.   These are customers, products […]

According to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange […]

Customer Care In CRM: How To Make Customers Stick To You For Life     In my previous article, I looked at all that you […]

6 Components Of Customer Relationship Management: What Make CRM The Favourite     In my previous article, I looked at some of the drivers of […]

    In my previous article, I talked about all that you need to know about customer relationship management. In this article, I want to […]

3 Major Achievements From CRM Initiatives: Why Should Consider Starting Now.   I know that CRM or CRM Initiatives is a buzzword. Almost every organisation […]

Discussing Customers As The Centre The Of Universe     Many CRM definitions focus on the importance of knowing your customer and acting on that […]

  In my previous article, I talked about Samson and some of the mistakes that the bank made that made them lose Samson as a […]

  In my past articles, I have always been using the story of Samson and the bank. I have explained how he was treated harshly […]