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CRMNUGGETS
BUSINESS ANALYSIS. DIGITAL MARKETING. PROJECT MANAGEMENT. ITIL 4 AND MORE
CRMNUGGETS
BUSINESS ANALYSIS. DIGITAL MARKETING. PROJECT MANAGEMENT. ITIL 4 AND MORE
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Customer Relationship
Certified Customer Engagement Specialist (CCES)
Curriculum
10 Sections
9 Lessons
10 Weeks
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What is Customer Engagement
This section described What is Customer Engagement
1
1.1
Customer Engagement Essentials
Customer-Centric Mindset
This section talks about Customer-Centric Mindset
1
2.1
Customer Centric Mindset
Customer Journey Mapping
This section talks about Customer Journey Mapping
1
3.1
Customer Journey Mapping
Communication and Relationship Management
This section talks about Communication and Relationship Management
1
4.1
Communication & Relationship Management
CRM Systems and Technology in Engagement
This section talks about CRM Systems and Technology in Engagement
1
5.1
CRM & Technology in Engagement
Data-Driven Customer Engagement
This section talks about Data-Driven Customer Engagement
1
6.1
Data Driven Customer Engagement
Loyalty and Retention Strategies
This section talks about Loyalty and Retention Strategies
1
7.1
Loyalty & Retention Strategies
Social and Digital Engagement
This section talks about Social and Digital Engagement
1
8.1
Social & Digital Engagement
Continuous Improvement in Customer Engagement
This section talks about Continuous Improvement in Customer Engagement
1
9.2
Continuous Improvement In Customer Engagement
Final Exam
This is the Final Exam of this course
1
10.1
Final Exam
45 Minutes
40 Questions
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