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Certified Continuous Improvement Expert
Certified Continuous Improvement Expert
Curriculum
9 Sections
38 Lessons
10 Weeks
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What Continuous Improvement is
This section discusses what Continuous Improvement is
6
1.1
Origin of Continuous Improvement
1.2
The case for CI: cost savings, quality, speed, customer value.
1.3
Key terminology: Process, Variation, Waste, Value-add vs Non-value-add.
1.4
The CI mindset & Culture: Leadership, People, Change management.
1.5
Roles & Responsibilities in a CI program: Champions, Sponsors, Practitioners.
1.6
Section Quiz
10 Minutes
10 Questions
Process Thinking & Mapping
This section talks about Process Thinking & Mapping
5
2.1
Understanding Processes: Inputs, Outputs, Flow, Roles.
2.2
Value Stream Mapping Processes
2.3
SIPOC, Swim-lane, Spaghetti Diagrams.
2.4
CI Current & Future State
2.5
Section Quiz
10 Minutes
10 Questions
Lean Fundamentals
This section talks about Lean Fundamentals
6
3.1
The Five Lean Principles: Value, Value Stream, Flow, Pull, Perfection.
3.2
Tools: 5S, Kaizen, Poka-Yoke (error proofing), Standard Work.
3.3
Just-in-Time (JIT), Kanban Systems, Pull vs Push.
3.4
The Toyota Production System (TPS) Legacy.
3.5
Quick wins vs system-wide change
3.6
Section Quiz
15 Minutes
10 Questions
Six Sigma & Data-Driven Improvement
This section talks about Six Sigma & Data-Driven Improvement
6
4.1
Six Sigma Overview: What it is, How it differs/links to Lean
4.2
DMAIC (Define – Measure – Analyse – Improve – Control) Structure.
4.3
Basic Statistics, Process Capability, Variation, Sigma Levels
4.4
Measurement Systems, Data Collection, Setting Baselines.
4.5
Tools: Fishbone, Pareto, Root Cause Analysis (RCA), FMEA.
4.6
Section Quiz
15 Minutes
10 Questions
Selecting, Prioritising & Launching Improvement Projects
This section talks about Selecting, Prioritising & Launching Improvement Projects
6
5.1
Criteria for Project Selection
5.2
Prioritisation tools: Impact/Effort matrix, Prioritisation Matrix.
5.3
Project Charter, Setting Objectives, Defining Scope, Metrics (KPIs).
5.4
Stakeholder Analysis and Engagement.
5.5
Change Management Planning
5.6
Section Quiz
15 Minutes
10 Questions
Improvement Implementation
This section talks about Module 6: Improvement Implementation
5
6.1
Implementing Solutions: Piloting, Testing (PDCA cycles), Scaling.
6.2
Lean and Six Sigma Tool-Kits: Kaizen Events, Rapid Improvement Workshops.
6.3
Workflow Redesign, Standardising Work, Eliminating Rework/Defects.
6.4
Monitoring and Adjusting: Control Charts, Dashboards, Periodic Reviews.
6.5
Section Quiz
15 Minutes
10 Questions
Sustaining & Embedding Continuous Improvement
This section talks about Sustaining & Embedding Continuous Improvement
6
7.1
Control Phase: Standards, Audits, Process Ownership.
7.2
Building a CI Culture: Recognition, Continuous Learning, Leadership Involvement.
7.3
Governance of CI Programs: Roles, Metrics, Reporting, Incentives.
7.4
Mistakes to Avoid: Improvement Fatigue, Lack of Follow-through.
7.5
Continuous Monitoring and Refinement of Processes
7.6
Section Quiz
15 Minutes
10 Questions
Advanced Topics & Strategic Continuous Improvement
This section talks about Advanced Topics & Strategic Continuous Improvement
6
8.1
Systems thinking: How Processes link Across Functions/Organisation
8.2
Digital tools & analytics for CI
8.3
Supply Chain, Service Operations, Hybrid Models – Applying CI beyond Manufacturing.
8.4
Sustainability, Lean for Non-Profit/Governance, and Emerging trends.
8.5
Future of CI: Continuous Improvement in a Digital, Agile, Remote-First World.
8.6
Section Quiz
15 Minutes
10 Questions
Final Exam
This is the final exam before you earn your Certificate
1
9.1
Final Exam
45 Minutes
41 Questions
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