Internship Tasks

🔍 Beginner

Debug: Priority calculation ignores impact — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: MTTR divides by the wrong count — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Case-sensitive duplicate detection — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: SLA breach check is reversed — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Tickets close immediately after resolution — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Emergency changes bypass all control — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: AI closes tickets with almost no confidence — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Response target longer than resolution target — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Catch-all routing rule placed first — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Every priority pages the on-call engineer — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Priority calculation ignores impact — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: MTTR divides by the wrong count — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Case-sensitive duplicate detection — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: SLA breach check is reversed — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

📊 Beginner

SLA Compliance by Service (Target 95%) — Review 22

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Change Success Rate by Change Type — Review 25

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Customer Satisfaction by Contact Channel (out of 5) — Review 28

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Monthly Incident Volume for Payroll — Review 31

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Incidents by Category — Review 34

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Weekly Open Ticket Backlog — Review 37

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Tickets Resolved by Virtual Agent — Review 40

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Availability (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: SLA Compliance (%) — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Cost per Ticket — Email

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Return on Investment (ROI %) — Payments Gateway

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Reopen Rate (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Mean Time to Restore (MTTR) — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: First Contact Resolution Rate (%) — Email

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Backlog Clearance Time (days) — Payments Gateway

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: CSAT (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Risk Score — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Mean Time Between Failures (MTBF) — Email

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Change Success Rate (%) — Payments Gateway

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Escalation Rate (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Automation Deflection Rate (%) — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 1

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 4

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 7

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 10

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 13

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 16

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 19

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 22

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 25

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 28

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 31

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 34

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 37

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

🔢 Beginner

Prioritize the Service Queue — Set 40

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 3min ⭐ 60 XP

📊 Beginner

Monthly Incident Volume for Payments Gateway — Review 1

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Incidents by Category — Review 4

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Weekly Open Ticket Backlog — Review 7

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Tickets Resolved by Virtual Agent — Review 10

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

First Contact Resolution Rate by Quarter — Review 13

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Mean Time to Resolve by Priority (hours) — Review 16

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Weekly Availability of Payroll (Target 99.9%) — Review 19

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 1

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 4

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 7

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 10

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 13

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 16

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 19

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 22

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 25

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 28

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 31

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 34

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 37

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🌳 Beginner

ITIL 5 Judgment Call — Scenario 40

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Tickets close immediately after resolution — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Emergency changes bypass all control — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: AI closes tickets with almost no confidence — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Response target longer than resolution target — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Catch-all routing rule placed first — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Every priority pages the on-call engineer — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Priority calculation ignores impact — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: MTTR divides by the wrong count — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Case-sensitive duplicate detection — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: SLA breach check is reversed — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Backlog Clearance Time (days) — Payments Gateway

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: CSAT (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Risk Score — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Mean Time Between Failures (MTBF) — Email

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Change Success Rate (%) — Payments Gateway

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Escalation Rate (%) — Data Warehouse

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🧮 Beginner

Calculate: Automation Deflection Rate (%) — Payroll

Apply the correct service management formula and compute the result.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Priority calculation ignores impact — ERP

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: MTTR divides by the wrong count — Customer Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: Case-sensitive duplicate detection — VPN

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

🔍 Beginner

Debug: SLA breach check is reversed — Learning Platform

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 3min ⭐ 60 XP

📊 Beginner

Monthly Incident Volume for Payments Gateway — Review 1

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Incidents by Category — Review 4

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Weekly Open Ticket Backlog — Review 7

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Tickets Resolved by Virtual Agent — Review 10

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

First Contact Resolution Rate by Quarter — Review 13

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Mean Time to Resolve by Priority (hours) — Review 16

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Weekly Availability of Payroll (Target 99.9%) — Review 19

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

SLA Compliance by Service (Target 95%) — Review 22

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP

📊 Beginner

Change Success Rate by Change Type — Review 25

Study the service management chart and answer the question about what it shows.

⏱ 3min ⭐ 60 XP