Internship Tasks

🔍 Advanced

Debug: Tickets close immediately after resolution — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Emergency changes bypass all control — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: AI closes tickets with almost no confidence — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Response target longer than resolution target — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Catch-all routing rule placed first — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Every priority pages the on-call engineer — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Priority calculation ignores impact — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: MTTR divides by the wrong count — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Case-sensitive duplicate detection — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: SLA breach check is reversed — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Tickets close immediately after resolution — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Emergency changes bypass all control — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: AI closes tickets with almost no confidence — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

📊 Advanced

Monthly Incident Volume for ERP — Review 21

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Incidents by Category — Review 24

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Open Ticket Backlog — Review 27

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Tickets Resolved by Virtual Agent — Review 30

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

First Contact Resolution Rate by Quarter — Review 33

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Mean Time to Resolve by Priority (hours) — Review 36

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Availability of VPN (Target 99.9%) — Review 39

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Mean Time Between Failures (MTBF) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Change Success Rate (%) — ERP

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Escalation Rate (%) — Customer Portal

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Automation Deflection Rate (%) — VPN

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Availability (%) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: SLA Compliance (%) — ERP

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Cost per Ticket — Customer Portal

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Return on Investment (ROI %) — VPN

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Reopen Rate (%) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Mean Time to Restore (MTTR) — ERP

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: First Contact Resolution Rate (%) — Customer Portal

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Backlog Clearance Time (days) — VPN

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: CSAT (%) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 3

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 6

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 9

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 12

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 15

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 18

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 21

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 24

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 27

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 30

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 33

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 36

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

🔢 Advanced

Prioritize the Service Queue — Set 39

Arrange the items from highest to lowest priority based on impact and urgency.

⏱ 7min ⭐ 130 XP

📊 Advanced

First Contact Resolution Rate by Quarter — Review 3

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Mean Time to Resolve by Priority (hours) — Review 6

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Availability of ERP (Target 99.9%) — Review 9

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

SLA Compliance by Service (Target 95%) — Review 12

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Change Success Rate by Change Type — Review 15

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Customer Satisfaction by Contact Channel (out of 5) — Review 18

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 3

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 6

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 9

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 12

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 15

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 18

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 21

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 24

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 27

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 30

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 33

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 36

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🌳 Advanced

ITIL 5 Judgment Call — Scenario 39

Choose the best ITIL-aligned response and see the outcome of your decision.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Catch-all routing rule placed first — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Every priority pages the on-call engineer — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Priority calculation ignores impact — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: MTTR divides by the wrong count — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Case-sensitive duplicate detection — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: SLA breach check is reversed — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Tickets close immediately after resolution — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Emergency changes bypass all control — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: AI closes tickets with almost no confidence — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Cost per Ticket — Customer Portal

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Return on Investment (ROI %) — VPN

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Reopen Rate (%) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Mean Time to Restore (MTTR) — ERP

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: First Contact Resolution Rate (%) — Customer Portal

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Backlog Clearance Time (days) — VPN

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: CSAT (%) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Tickets close immediately after resolution — HR Portal

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Emergency changes bypass all control — Intranet

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: AI closes tickets with almost no confidence — Ticketing Tool

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

🔍 Advanced

Debug: Response target longer than resolution target — CRM

Find and fix the flaw in this service management configuration or automation snippet.

⏱ 7min ⭐ 130 XP

📊 Advanced

First Contact Resolution Rate by Quarter — Review 3

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Mean Time to Resolve by Priority (hours) — Review 6

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Availability of ERP (Target 99.9%) — Review 9

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

SLA Compliance by Service (Target 95%) — Review 12

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Change Success Rate by Change Type — Review 15

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Customer Satisfaction by Contact Channel (out of 5) — Review 18

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Monthly Incident Volume for ERP — Review 21

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Incidents by Category — Review 24

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Open Ticket Backlog — Review 27

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Tickets Resolved by Virtual Agent — Review 30

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

First Contact Resolution Rate by Quarter — Review 33

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Mean Time to Resolve by Priority (hours) — Review 36

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

📊 Advanced

Weekly Availability of VPN (Target 99.9%) — Review 39

Study the service management chart and answer the question about what it shows.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Mean Time Between Failures (MTBF) — Learning Platform

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP

🧮 Advanced

Calculate: Change Success Rate (%) — ERP

Apply the correct service management formula and compute the result.

⏱ 7min ⭐ 130 XP