In my previous article, I have looked at all that you need to know about service consumption in ITIL 4. In this article, I will be looking at some of the facts that you need to know about Utility and Warranty in ITIL 4. Follow me as we are going to look at this together in this article.
Utility
Utility is the functionality offered by a product or service to meet a particular need. It covers :
- What the service does
- It can also be used to determine whether the product is fit for the purpose that it is meant for.
- It can also be used to determine whether the service can remove constraints from the customer or support the services of the customer.
Warranty
Warranty is the assurance that a product or service will meet the agreed requirements.
It can be used to determine:
- How the service will perform.
- Whether a service is fit for use.
- It typically addresses areas such as availability, capacity, security levels and continuity.
- It requires that a service meets agreed conditions and terms that must be met.
Fact Check Policy
CRMNuggetsis committed to fact-checking in a fair, transparent, and non-partisan manner. Therefore, if you’ve found an error in any of our reports, be it factual, editorial, or an outdated post, please contact us to tell us about it.
Follow Us on Twitter.Click Here.
Many Crypto. One place. UseRoqqu
Hi, I now use RavenBank to send, receive and save money. I also pay my bills with ease,you should try it out too
OUR MISSION
To create well-reached contents that will increase the intellectual prowess of our readers.
OUR VISION
To become a reference point in the blogging space by the year 2030. We want to be among the first 30 blogs in Nigeria.
Official Social Media Pages for crmnuggets.com
To Get Email Updates when we post new content,Click Here.
Leave a Reply