Customer In CRM: Real Reasons Why You Ended Up With No Sales
At the end of this article , readers should be able to understand: Who a customer is, What it means to treat […]
CRM
2 Dimensions Of Customer Relationship: Understanding The Unique Nature Of Customer Engagement
When we talk about dimensions of customer service, it is a concept that helps us to understand that customers rate the level of services been […]
Differences Between Product Centricity and Customer Centricity (+Practical Examples).
At the end of this article, readers should be able to: · Know what customer-centric enterprises are.; · The characteristics of CCEs.; · […]
Characteristics Of Customer Centric Enterprise: How To Spot A Customer Focused Enterprise.
As an organisation moves from a product-centric enterprise to a customer-centric one, there are some basic things that will begin to change about the organisation, […]
Customer Life Cycle: How To Prevent Customer Hijacking By Competitors (With Examples)
The Concept This is the simplest way of explaining the way by which an organisation whether product or customer-centred interacts with its customers and […]
Customer Lifetime Value For CRM: How To Know The Worth Of Your Customers
Definition Customer Lifetime Value (CLV) can be seen as the expected financial benefit from customer retention investment to build customer loyalty, Simply, it is […]
Customer Value Proposition: Knowing What You Will Gain From Customer Engagement (+Examples)
A Customer Value Proposition (CVP) consists of the sum total of benefits that a vendor promises a customer will receive in return for the […]
Opportunity Management In CRM: How To Manage Customers Who Are Willing
Opportunity Management In CRM: How To Manage Customers Who Are Willing Some Interesting Topics For you Facts About Customer Life Cycle Facts about […]
E-Commerce: The Winning Formula For Running A Thriving Online Business
The internet has changed people’s lives in numerous ways. From the way we look for information to the way we buy things. Nothing can […]
Components Of Customer Relationship Management: What Sets CCEs Apart
Components Of Customer Relationship Management: What Sets CCEs Apart In my previous article , I have looked at all that you need to […]
FedEx.com WeListen: The Ultimate Customer Feedback Solution
FedEx is a multinational courier delivery service that has been in operation for over 50 years. The company has a reputation for providing reliable and […]
CRM is a Joke: Debunking the Myth of Customer Relationship Management
CRM (Customer Relationship Management) is a term that has been around for decades, but it’s still a mystery to many businesses. Even […]
CX Value Realization: Maximizing Returns on Customer Experience Investments
CX value realization is a critical aspect of customer experience management (CXM). It is about ensuring that the value of a product or service is […]
Customer Lifetime Value In CRM: How To Discover Customers True Value
Analysing Customer Lifetime Value In CRM Customer Lifetime Value (CLV) is the expected net profit a customer will contribute to your business as […]
Customer Centric Enterprise: Way Of Doing Business From Customers Perspective
A Customer-Centric Enterprise (CCE) is an organisation that has resolved to do business from customers’ perspective. In this kind of organisation, profit is not their […]
The Dimensions Of Customer Relationships: Understanding The Perspectives
When we talk about dimensions of customer service, it is a concept that helps us to understand that customers rate the level of services provided […]
The Customer In CRM: What You Should Know About Them
Understanding The Customer In CRM OBJECTIVES OF THIS ARTICLE At the end of this lesson, readers should be able to understand: · […]
Customer Interaction In CRM: The Proper Way OF Engaging Customers
It has much to do with talking to your customers and customers talking to you and among one another about your products and services. […]
Internet And CRM: The Relationships And Differences (+Examples)
According to Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange information. […]
Customer-Centric Strategy In CRM: What You Should Know (+Examples)
We will also talk about what you need to know about your profitable customers. When we talk about CCS, we are talking of […]