10 Tricks When Handling Difficult Customers
10 Tricks When Handling Difficult Customers As a business , you will not do without difficult customers. You will […]
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Evolution of Customer Relationship Management Practice in Nigeria
Read more: Evolution of Customer Relationship Management Practice in NigeriaEvolution of Customer Relationship Management Practice in Nigeria There are no businesses with customers .Its just that the ways […]
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Richard Cantillon Contribution To Entrepreneurship Development
Read more: Richard Cantillon Contribution To Entrepreneurship DevelopmentIn this article, I want to continue my discussion about entrepreneurship development. I will be talking about all that you need […]
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Contributions of Francis Walter To Entrepreneurial Development
Read more: Contributions of Francis Walter To Entrepreneurial DevelopmentIn my previous article, I have talked about the contributions of Richard Cantillon to Entrepreneurial Development. Now I want to […]
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Creating Customer Loyalty: How To Handle Your Loyal Customers
Read more: Creating Customer Loyalty: How To Handle Your Loyal CustomersWhen an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They must […]
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Customer Journey Stages: Improving The Customer Experience
Read more: Customer Journey Stages: Improving The Customer ExperienceToday’s customers are in control of their experience. This means businesses must be ready to meet them […]
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Brand Promise In CRM: Revealing The Lifetime Worth Of A Customer
Read more: Brand Promise In CRM: Revealing The Lifetime Worth Of A CustomerThis heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It is […]
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Discussing People, Process And Technology In CRM
Read more: Discussing People, Process And Technology In CRMIt has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred […]
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Customer Scoring and Scoring Methods : How To Identify Wealthy Customers
Read more: Customer Scoring and Scoring Methods : How To Identify Wealthy CustomersCustomer scoring is one of the means of developing a customer model. It aims at scoring the customers based […]
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Managing Customer Life Cycle: Stop Loosing Customers To Competitors
Read more: Managing Customer Life Cycle: Stop Loosing Customers To CompetitorsIn doing this, the organization employs customer-centric strategies in order to retain and grow its customer base. They also […]
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Customer’s Perspective of CCEs: Winning Secrets
Read more: Customer’s Perspective of CCEs: Winning SecretsCustomer’s Perspective of CCEs: Winning Secrets For Lead Conversion. When we were discussing brand promise, we said there […]
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Main Characteristics of Customer-Centric Organisations
Read more: Main Characteristics of Customer-Centric OrganisationsOne of the unique features of Customer-Centric Enterprise (CCE) is that they address all customer issues fully and resolve […]
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Differences Between Customer Centricity and Product Centricity
Read more: Differences Between Customer Centricity and Product CentricityIn the business world, a business can focus on any of the three areas available in the business world. […]
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Customer Centricity In CRM: How Organisations Build Winning Customers.
Read more: Customer Centricity In CRM: How Organisations Build Winning Customers.Customer Centricity has much to do with the desire of an organisation to put customers first in whatever thing they […]
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Internet Influence On CRM: Tricks On How To Get More Customers Online
Read more: Internet Influence On CRM: Tricks On How To Get More Customers OnlineAccording to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users […]
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Customer Centric Strategy: How To Plan For Customers Success (With Examples).
Read more: Customer Centric Strategy: How To Plan For Customers Success (With Examples).We will also talk about what you need to know about your profitable customers. When we talk about CRM, we […]
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Customer Profiling And Modelling: How To Create Mental Image Of Your Ideal Customer.
Read more: Customer Profiling And Modelling: How To Create Mental Image Of Your Ideal Customer.In the previous chapter, we talk about the brand promise which has much to do with what consumers should […]
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Customer Satisfaction In CRM: How To Make Your Customers Come For More.
Read more: Customer Satisfaction In CRM: How To Make Your Customers Come For More.Customer satisfaction results from process 0! internal evaluation that actively compares expectations before purchase with a perceived performance during and […]
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Customer Loyalty In CRM: Ways Of Turning Your Customers To Brand Advocates.
Read more: Customer Loyalty In CRM: Ways Of Turning Your Customers To Brand Advocates.Definition A customer is said to be loyal if he continues to buy a particular product or service after […]
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CRM Implementation: How To Build A Customer Centred Enterprise Successfully.
Read more: CRM Implementation: How To Build A Customer Centred Enterprise Successfully.Before CRM can be implemented in any organisation, there are some basic things that must be put in place so […]
