If there is any concept or ideology that is committed to the idea of service management, it is ITIL 4. In summary, ITIL is built on the ideas of customers and other stakeholders working together in order to deliver value to customers. In this article, I want to talk […]
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is on this premise that we can discuss the transition from a product-centric to a customer-centric enterprise. When we talk about processes, we are talking […]
Customer scoring is one of the means of developing a customer model. It aims at scoring the customers based on certain parameters on a regular basis instead of developing a specific model for each requirement. Developing this kind of scoring method will enable the organisation to […]
In doing this, the organization employs customer-centric strategies in order to retain and grow its customer base. They also try to put the customers at the heart of everything that they are doing. One thing you should note here is that what keeps the relationship going is the […]
I have talked about all that you need to know about the work breakdown structure for projects. In this article, I want to talk about Standard Schedule Diagramming Notations for projects. Follow as we will look at them together in this article. Now the notations… #1 Early […]
The Evolution… In my previous article, I talked about all that you need to know about the IT Infrastructure library. In this article, I want to look at the evolution of ITIL also known as IT Infrastructure Library. Follow me as we look at this together in this article. […]
Sometimes, the resources you are counting on may not be available when they are scheduled to be. How do you know when your project cannot be successfully completed? In this article, we want to thank about some of the ways to identify the critical path for projects. The […]
In my previous articles, I have talked about what you need to know about the work breakdown structure for projects. In this article, I want to talk about schedule compression methods for projects. Follow me as we will look at this together in this article. Schedule Compression Methods […]
In my previous article, I talked about all that you need to know about the work breakdown structure for projects. In this article, I want to talk about all that you need to know about the schedule baseline for projects. Follow me as we will look at that together […]
In my previous articles, I have looked at all that you need to know about the work breakdown structure for projects. In this article, I want to look at all that you need to know about how to optimise the project schedule. Follow me as we will look at […]
Project Schedule Network Diagram: Amazing Tool For Keeping Track Of Multiple Projects. In my previous article, I talked about all that you need to know about the Precedence Diagramming method for projects. In this article, I want to talk about how to create Project Schedule Network Diagram […]
Earlier, I talked about all that you need to know about the activity list for projects. In this article, I want to look at all that you need to know about the precedence Diagramming method for projects. Follow me as we will look at that together in this […]
Activity Dependencies For Projects: Practical Ways Of Guaranteeing Project Coordination. In my previous article, I talked about some of the facts that you need to know about work breakdown Structure for projects. In this article, I want to talk about some of the facts that you need to […]
In my previous article, I looked at some of the facts that you need to know about activity dependencies for projects. In this article, I want to look at some of the facts that you need to know about precedence relationships for projects. Follow me as we will […]
In my previous article, I talked about all that you need to know about work Breakdown Structure for projects. In this article, I want to talk about how to develop a work Breakdown Structure for projects. Follow me as we look at that together in this article. […]
This is another Series of latest CAPM Exam Question and Answers that you can practice with for your exam QUESTIO 25 Which schedule method allows the project team to place buffers on the project schedule path to account for limited resources and project uncertainties? A. Critical path method B. Critical […]
Project Governance For Projects In my previous article, I talked about all that you need to know about project and project management generally. In this article, I want to talk about all that you need to know about project phases and project governance for projects. Follow me as we […]
Customer’s Perspective of CCEs: Winning Secrets For Lead Conversion. When we were discussing brand promise, we said there are some things that your customers expect from your organization. If you are able to meet or exceed these expectations, then you can be truly called a customer-centric enterprise. […]
One of the unique features of Customer-Centric Enterprise (CCE) is that they address all customer issues fully and resolve them completely. What we are saying here is that a CCE will never treat a customer(s) complaints with kids’ gloves. They will always ensure that their customers are happy. […]
In the business world, a business can focus on any of the three areas available in the business world. These are customers, products or channels. In the developed world, more organisations are now focusing on customers because businesses are now becoming more customer-focused because businesses are now becoming […]
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