6 Components Of Customer Relationship Management: What Make CRM The Favourite
In my previous article, I looked at some of the drivers of customer relationship management....
Major Drivers Of CRM: The Secret Behind Successful CCEs
In my previous article, I talked about all that you need to know about customer...
Benefits Of Upgrading To ITIL 4: The Paradigm Shift In Service Management
In my previous article, I looked at some of the differences between ITIL V3...
Major Considerations When Using Paid Search: Ways To Start Running Successful Campaigns
There are strategic considerations for when to use paid search, including: Filling gaps where organic...
3 Major Achievements From CRM Initiatives
I know that CRM or CRM Initiatives is a buzzword. Almost every organisation wants people...
Roles Of Customers In a Business: Why You Should Start Taking Your Customers Serious
Many CRM definitions focus on the importance of knowing your customer and acting on...
On-Page Optimization: How To Tweak Your Website For Better Results
In the old days, many approached on-page optimization as simply keyword stuffing; that is,...
5 Reasons Why You Keep On Loosing Customers
In my previous article, I talked about Samson and some of the mistakes that the...
How To Excite Informal Customers Correctly (+Examples)
In my past articles, I have always been using the story of Samson and...
Customer Interaction In CRM: Ways Of Getting Insight
It has much to do with talking to your customers and customers talking to...
Customer In CRM: Real Reasons Why You Ended Up With No Sales
At the end of this article , readers should be able to understand: ...
2 Dimensions Of Customer Relationship
When we talk about dimensions of customer service, it is a concept that helps us...
Customer Touchpoints In CRM: Different Ways Organisations Can Reach Their Customers
When we talk of touchpoints, we are talking about different ways through which customers...
Customer Centric Enterprise: How To Identify An Organisation That Puts Customers First
A Customer-Centric Enterprise (CCE) is an organisation that has resolved to do business from the...
Differences Between Product Centricity and Customer Centricity (+Practical Examples).
At the end of this article, readers should be able to: · Know...