3 Reasons Why Organisations Need Service Management (

3 Reasons Why Organisations Need Service Management (With Practical Examples).

3 Reasons Why Organisations Need Service Management

 

 

If there is any concept or ideology that is committed to the idea of service management, it is ITIL 4. In summary, ITIL is built on the ideas of customers and other stakeholders working together in order to deliver value to customers. In this article, I want to talk about why service management is needed in organisations.

 

 

First and foremost, technology is advancing more than ever before. Development such as cloud computing, infrastructure as a service, machine learning and blockchain has opened fresh opportunities for value creation and led to becoming an important business driver and a source of competitive advantage.

 

Now, you don’t have to wait for customers to come to your organisation before they can have access to your service. Organisations are now looking for ways whereby customers, whether they are coming to the office or interacting with them online are getting the same benefits.

 

 

Now I want to look at the benefits of service management to organisations.

Now the benefits…

#1 Service

First and foremost is a service organisation. Whether it is a government organisation or a private organisation. They are created to provide services. Without their customers enjoying their services, they will actually look for an alternative elsewhere.

#2 Organisational capabilities

Also, developing specialised organisational capabilities mentioned in the definition required an understanding of the nature of value, the nature and the scope of stakeholders involved as well as how value creation is enabled through services.

#3 Perceived benefits

Also, value can be considered as the perceived benefits or usefulness of something. At times, the kind of service that satisfied a particular customer might be seen as a non-value-adding service to others. That is why service has to be personalised for each customer.

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Importance of Customer Loyalty: Why You Need A Loyal Customer Base.

Importance of Customer Loyalty

 

Customer loyalty helps businesses to retain lower costs, higher-margin and greater profits than businesses that fail to satisfy and retain their customers.

 

What we are saying here is that, if an organization has loyal customers, they will spend less on adverts or other drives that are aimed at attracting new prospects into the organization.

 

That is why it is said that loyal customers are the principal drivers of profit.

 

 

In any organization that is customer-centred, the main reason why they have decided to tow that line is to retain their customers Research shows that the cost of acquiring a customer is almost five times that of retaining them.

 

Heavy advertisers confirm this too. Loyal customers continue to purchase your products and services.

 

As they grow with your organization, their value increases as they also introduce new businesses to your organization.

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Components of Customer Loyalty: What You Never Knew About Your Returning Customers

 Components of Customer Loyalty: What You Never Knew About Your Returning Customers 

 

 

We have two basic components of customer loyalty, Perceptual and transactional components.

 

The perceptual component is loyalty which is based on perception. This happens when customers become based on their attitudes, opinions and emotions.

It happens when customers feel fined after they have used a particular product. It has to do with how much the organization is able to meet the customers’ pre-purchase expectations.

 

For example, a customer bought Mercury soap or cream because he wanted to tone his body.

 

 

The transactional measurement of loyalty has much to do with customers’ intentional or tangible purchase behaviour, such as the inclination towards making a repeat purchase.

 

Some just like to make a repeat purchase, not necessarily because the product satisfied their needs.

 

 

A customer might decide to stick to an organisation because of the stress involved in searching for another product that will do just the same thing.

 

This might be attributed to search costs, transaction costs, learning costs and other forms of risk associated with switching to a competitor.

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Discussing People, Process And Technology In CRM (With Examples)

It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology.

 

This must be centred around the customer. It is on this premise that we can discuss the transition from a product-centric to a customer-centric enterprise.
 
When we talk about processes, we are talking about referring to the activities involved in the running of the business. It involves all activities that go on in the Marketing, Sales and Customer service department of any organisation.
 
The process talks about the specific employees that are involved in the running of the organisation. In a customer-centric organisation, they must be trained to see the customers as part of the stakeholders of the organisation.
 
The relationship has to do with the way the organisation goes about building and nurturing relationships with its customers. This must be done in order to build confidence in the customers.
 

Transition: Processes: In a product-centric enterprise, the adverts are targeted at a large number of people. The organizations in product-centric enterprises at times come up with promotional offers in order to attract a large number of people while in CCEs, the advertisement and marketing strategies are personalized and they are on a one-on-one basis
 
Sales: In a product-centric enterprise, sales are geared towards making as many sales as possible while in CCEs, sales are more centred on customer needs than product strengths. Employees are not rewarded based on the volume of their sales but on how far they are able to meet customers’ needs.

 

Also in the new setting, customer feedback has a strong influence in the forecasting process as opposed to the product-centric enterprise.
 
Service and Support: In the old setting, the customers are forced to come to the branch offices before their issues can be resolved while in CCEs, there is the establishment of multi-channel customer care with the intention of enhancing customer experience. There is also the development of feedback mechanisms which are meant to measure how far the organization is able to resolve customer issues.
 

Transition: People

 
Organisation: In a product-centric enterprise, the entire workforce and management are meant to think in terms of produce and production process. They are more with how they can increase their production and market share in general. On the other hand; in a CCE, the whole organisation’s workforce arc programmed to think along the customer line. Lbs involve how the;’ cm satisfies their customers and operates from their perspective.
 

Human Resources Management

In a Product-centric enterprise, employees are rewarded based on how far they can increase production in their organization. They are also trained to put in all their best in increasing production but in a customer-centric enterprise, the employees are trained to think along the line of customer satisfaction. The organisation is concerned with turning out executives that are customer focused in nature.
 

Transition: Technology

Infrastructure: Under infrastructure, when an organisation becomes customer-focused, its infrastructures become inadequate. This is due to the fact that customers want to interact with the organisation from multiple channels. Therefore the organisation needs to put machinery in place that will enable the customers to interact with the organisation at their own convenience.
 
Applications: In a product-centric enterprise, customers’ information is not integrated into the applications as they were chilled away from the customers. But in a GCE, the various departments in the organisation are provided with customers’ information which allows them to attend to customer issues promptly
 

SUMMARY

In this chapter, we have discovered that:
 

  • People, processes and technology are always involved in the running of any enterprise.
  • In a product-centric enterprise, all attention is focused on the product, how the organization can increase its sales volume as little attention is focused on the customers.
  • In a CCE, the entire workforce and everything involved in the organisation is centred on the customers, Even the policy framework of the entire organisation is centred on customers and customers alone.

 

Brainstorming Session

  1. Discuss the processes that are involved when a Product-Centric Enterprise is moving to a Customer-Centric Enterprise.
  2. How can an organisation moving from PCI to CCE prepare its workforce for the change that is about to take place?
  3. Do you agree that change management is necessary for a CRM project?

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Customer Scoring and Scoring Methods : How To Identify Wealthy Customers

Customer Scoring and Scoring Methods : How To Identify Wealthy Customers (With Examples).

 

Customer scoring is one of the means of developing a customer model. It aims at scoring the customers based on certain parameters on a regular basis instead of developing a specific model for each requirement.

 

 

 

Developing this kind of scoring method will enable the organisation to assign multiple product/service scores plus lifetime value, making it useful across multiple requirement areas such as campaign management, and marketing departmental plans among others.

 

 

One of the widely accepted methods of scoring is the RFM method. It captures the Recency Frequency and Monetary behaviour of customers.

 

Customers that have bought recently, frequently and have spent the most money will be ranked as the most economically viable customer with regards to products/service offerings.

 

 

Note: RFM is closely related to another scoring method called lifetime value.

 

 

Introducing Customer Lifetime Value
Customer Lifetime Value (CLV) is the expected net profit a customer will contribute to your business as long as the customer remains a customer.

 

This also shows how profitable the organisation will be in the future.

 

 
Role of Technology
When an organisation needs to deploy a model that will be reliable and dependable in meeting customers’ needs, in achieving this, there is the need for the organization to bring about a model that will automate and manage the whole process.

 

 

In deploying technology, organisations need to deploy the kind of technology that would manage the customer database.

 

We also need to introduce analytical tools such as data mining; this digs in into the customer’s database in order to bring out reliable information that can be used in order to increase customer experience.

 

 

We also need statistical tools such as predictive modellers which can suggest to organisations products and service that they can introduce to their customers.

 

These are always done based on the need of customers and information at the disposal of the organization about their customers.

 

 

A customer-centric organisation needs to check the effectiveness of its customer model regularly. This will help the organisation to make necessary changes when necessary.

 

There is a need for this because customers are very dynamic in nature. It changes very fast, the organisation must have a challenger model that will continue to test the effectiveness and relevance of the model being adopted by the organization on a regular basis.

 

 

It should be noted that understanding the customer and the type of relationship customers wish to have is the key to a good CRM initiative.

 

Here, we are saying that if you understand the customers and the type of relationship that they keep, you will know the best type of products and services to introduce to them.

 

At times you might have a customer that does not take your organisation as the main organisation. If you don’t dig in enough, you may not know their worth.

 

 

It has been said before that, some organisations don’t know the number of subscribers that they have. Some don’t know who is actually responsible for the settlement of the bills or how many of their product, a customer has.

 

If they don’t know all this, how would they come up with products and services that would meet their needs?

 

 

There is a need for market research and knowledge management coupled with a concise effort to dig up more information about customers, which will allow the organisation to have more knowledge about customers.

 

If all these are done on a regular basis, it will enable the organisation to adapt to market changes and to anticipate and cater to specific needs and wants of individual customers, thereby consolidating customer loyalty.

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Managing Customer Life Cycle: Stop Loosing Customers To Competitors

Managing Customer Life Cycle: Stop Loosing Customers To Competitors

 

 

In doing this, the organization employs customer-centric strategies in order to retain and grow its customer base.  They also try to put the customers at the heart of everything that they are doing.

 

One thing you should note here is that what keeps the relationship going is the trust that the customer has in the organisation.

 

Once the organisation is able to retain the trust by giving the customer a consistently positive experience, the customer in return will continue to be Loyal to the organisation.

 

The organization providing a consistently positive experience may have to break protocols in order to give their customers a wow experience.

 
The organisation is giving its customers a consistent experience try to give their customers the ability to dictate the pace of their relationship.

 

This is achieved through the provision of touchpoints which allow customers to choose channels through which they want to relate with the organization.

 

 

One thing is that organizations should not be oblivious to any minute changes going on in their Life Cycle if they are bound to face attrition.

 

They must be able to come up with innovative products and services that will meet customers’ demands.

 

This should be done in order to drive and attract more customers to their Life Cycle and raise the exit barrier.

 

 

SUMMARY

  • The customer Life Cycle is a process that a customer or a prospect goes through before particular goods or services are purchased.

 

  • It is aimed at making sure that customers are not lost to competitors at any stage of the Customer Life Cycle.
  • Customers can be lost at any stage of the Life Cycle.
  • It is better to lose a prospect than to lose a customer.
  • The loss of a prospect is called “loss” while the loss of hard-earned customers is called “attrition”.


Brainstorming Session

  1. Discuss the essential tips that an organisation need to know about a prospect entering their lifecycle.
  2. Differentiate between “loss” and “attrition”.
  3. What is Customer Lifecycle Management? What are some of its relevance?

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Standard Schedule Diagramming Notations For Projects

 

I have talked about all that you need to know about the work breakdown structure for projects. In this article, I want to talk about Standard Schedule Diagramming Notations for projects. Follow as we will look at them together in this article.

 

 

Now the notations…

#1 Early Start

This denotes the earliest time an activity can start. usually, the ES of the first activity in a network diagram is zero. The Early Start of all other activities in the latest Early Finish of any predecessor activities. 

#2 Early Finish 

This denotes an Early Finish. The earliest time an activity can finish. The EF for the first activity is the same as its duration. For all other activities, EF is the latest EF of all the predecessor activities of an activity plan and its duration. 

#3 Late Finish

This denotes Late Finish. It is the latest time an activity can finish. The late Finish for the activity is the same as its Early Finish time. The LF for any predecessor activity is the earliest Late Start of any of its successor activities.

Late Start

This is the latest time an activity can start. The LS for the last activity is its Early Finish minus its duration. The Late Start for any predecessor activity is its Late Finish minus its duration.

Duration

This is the number of work periods required for the completion of an activity.

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Understanding The Evolution Of ITIL: Training Its Emergence As A Service Management Strategy

The Evolution…

 

In my previous article, I talked about all that you need to know about the IT Infrastructure library. In this article, I want to look at the evolution of ITIL also known as IT Infrastructure Library. Follow me as we look at this together in this article.

 

The early 1980s

At this period in world history, there is nothing like a standard for IT projects. Everything was done in such a way that people and organisations managed their projects the way they like. This leads to a high rate of abandoned projects among organisations.

1989

At this stage, the UK government felt that something should be done about the lack of standardization for IT projects. They decided to do something about the lack of standards for projects. That is why the first set of ITIL books was published and it becomes the standard for IT projects.

 

 

2000

This year, service delivery and support want to be introduced to IT Infrastructure Library. At this stage now, this new addition was seen as a major component of the IT infrastructure library. It is a known fact that when customers are not satisfied with your products and services or a way to retain their interest, the business will soon fold up.

 

 

2007

At this stage in the evolution of ITIL, the service lifecycle was introduced. Service lifecycle becomes so important that projects have to be handled in an orderly manner. This also makes it very easy for all stakeholders to work together to achieve IT project goals.

 

 

2011

There comes the introduction of business alignments to IT projects. What this emphasised is that there is no way the IT department can run a successful project without the input of the business community.

 

The IT community and the business community has to work together in order to deliver IT projects that will meet the need of customers.

2018

There comes the game change. There was the introduction of the Service Value System into ITIL projects. It is indeed a system that makes IT Projects successful. I am not going to talk about SVS in this article. Just stick to this blog and I will give you the load down.

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Identifying Critical Path For Projects: Removing Obstacles To Project Success.

Ways Of Identifying The Critical Path For Projects

 

 

Sometimes, the resources you are counting on may not be available when they are scheduled to be. How do you know when your project cannot be successfully completed? In this article, we want to thank about some of the ways to identify the critical path for projects. 

 

The answer is that you must identify the critical path when developing the project schedule. In this article, I want to talk about how to identify the critical path for projects.

 

 

Identifying the critical path allows you to determine which activities have scheduling flexibility before you complete your project schedule.

 

 

Critical activities 

Critical activities are the activities that are on the critical path. Generally, for all activities along the critical path, ES=LS and ES=LF.

 

There can be no flexibility in the start time or the finish time for these activities. Activities that are not on the critical path usually have some flexibility in their start and finish dates.

 

How to identify the critical path…

To identify the critical path for a project with FS precedence relationships: 

 

#1 Conduct Forward Pass

You need to conduct a forward pass to determine the ES and EF for each activity:

 

  • Use zero for the first activity’s ES.
  • Enter the first activity’s duration as its EF.
  • Calculate the ES for each successor activity when using the largest EF from any of its predecessor activities plus or minus any leads or lags. 
  • Calculate the EF for each successor activity by adding its duration to its ES.
  • Move through all the activities until you have an ES and EF for each one. 

 

#2 Backward pass

You need to perform a backwards. pass to determine the LS and LF for each activity.

  • Enter the last activity’s EF as it’s LF time.
  • Subtract the last activity’s duration from its EG to determine its LS.
  • Calculate the LF for each predecessor activity using the earliest LS from any of its successor activities plan or minus any leads or lags.
  • Calculate the LS for each activity by subtracting its duration from its LF.
  • Move backwards through all activities until you have the LF and LS for each one.

 

#3 Calculate float

Calculate float:

  • For each activity, subtract its EF from its LF to determine the total float.
  • For each string of activities with float, calculate the free float for the last activity in the string by subtracting its EF from its successor activity ES.

 

#4 Identify Critical path

You need to identify the critical path as the path with the longest duration and zero floats.

 

Other factors…

  • The ES for the first activity is 0.
  • The EF for the first activity in its ES plus its duration.
  • The ES of all successor activities is the latest EF of any of its predecessor activities plus or minus any leads or lags between the two activities.
  • The EF or all subsequent activities is its ES plus its duration.
  • The LF for the last activity is the same as its EF time.
  • The LS for the last activity is its EF minus its duration.
  • The LF for any predecessor activity is the same as the earliest LS of any of its successors plus or minus any leads or lags between the two activities.
  • The LS of any predecessor activity is its LF minus its duration.
  • Only the three activities are not on the critical path.
  • Only the last activity in the last string has free float.
  • The critical path is indicated by bold lines with arrows and includes activities along the path.

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Schedule Compression Methods For Projects: Practical Ways Of Finishing Projects On Time.

Schedule Compression Methods For Projects: Practical Ways Of Finishing Projects On Time.

 

In my previous articles, I have talked about what you need to know about the work breakdown structure for projects. In this article, I want to talk about schedule compression methods for projects. Follow me as we will look at this together in this article.

 

Schedule Compression Methods can be referred to as shortening of the project schedule without affecting the project scope.

 

Setbacks or revised deadlines can cause production problems, in which there is little time to do a lot of work. When these issues occur, product quality is often sacrificed.

Schedule Compression alleviates the pressure of completing too many activities in a short time without negatively affecting the project scope.

Compression may be achieved in one of two ways: Fastracking and crashing.

 

 

Typical example…

A carpenter and his subcontractor are building and then installing cabinets in a new housing development. The realty company has a higher demand than expected and asks the carpenter to move up his finish date by three weeks.

 

In order to meet his deadline, the carpenter decides to change the order of assignments for the remaining company work. He tells the subcontractor to work on the installation of the whole cabinet as he finishes building the cabinets.

 

 

This changes the Precedence. Instead of building all the cabinets and then installing them, the installation is able to start before the building of the cabinets is complete as in the original schedule.

 

 

Due to the increase in production, the carpenter finishes the work a week ahead of the schedule rather than three weeks behind.

 

#1 Fast-Tracking

Fast-tracking is the process of compressing the project duration by performing some activities concurrently that were originally scheduled sequentially.

 

Typically, fast-tracking involves identifying FS relationships that could be done in parallel, either as Finish to Finish, Start to finish, or Start to Start relationships, or by simply adding some leads to FS activities.

 

Some fast-tracking may entail looking very creatively at the network diagram to see if some discretionary dependencies could be done completely independently. Usually, no added costs are incurred from fast-tracking; however, it can result in increased risk and rework.

 

Typical example…

Sponsors are pressuring Carol to bring a new product to market quickly. Carol decides to fast-track some activities a lead leadership between the development of the new product and the writing of the associated user manual.

 

The total duration of the two activities is shortened because writing the manual can start before the product development is complete. Consequently, the project duration is shortened.

 

Crashing

Crashing is a schedule compression method that analyses cost and schedule trade Offa to determine how to obtain great schedule compression for the least incremental cost. crashing typically involves allocating more resources to activities on the critical path in an effort to shorten the duration, thereby increasing project costs.

 

 

To crash a schedule, analyse:

  • Duration estimates under normal conditions
  • The cost associated with the normal conditions
  • Duration estimates under the crash condition.
  • The cost associated with the crash condition.

 

The formula for calculating crash coats per week is (crash coat – normal coat) / ( normal time – crash time ).

Example…

As project manager for the company website project, you are asked to compress the schedule for the design deliverable.

 

There are eleven activities, five of which are on the critical path. Using the formula (crash coat – manual cost) / ( normal time- crash time ), you calculate the crash coats per week for each of the five activities to determine which activities will provide the greatest duration reduction for the least incremental cost. Your calculations are :

 

While you have not yet analysed the effect of crashing the activities, you can determine from your calculations that:

  • Activity D has a net gain of three weeks at a cost of just $500 per week.
  • Activity C reduces the schedule by two weeks at a cost of only $1,500 per week.
  • Activity E is another possible candidate with a three-week reduction at a cost of $2,000 per week.
  • Activity B, which has a crash cost of $4,500 per week and a reduction of only one week, is the worst candidate for crashing.
  • The order in which the activities should be crashed is D, C, E, A, and B.
  • The total number of weeks by which the project could be shortened if all of the activities on the critical path are crashed is 11 (45-34).
  • The total additional cost if all activities on the critical path are crashed is $23,000 ($71,000-$48,000).

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Schedule Baseline For Projects: Facts About Keeping Projects On Track.

 

In my previous article, I talked about all that you need to know about the work breakdown structure for projects. In this article, I want to talk about all that you need to know about the schedule baseline for projects. Follow me as we will look at that together in this article.

 

As a project manager, it is your responsibility to get management approval for your project schedule so that you can begin your project on the right footing, setting the stage for proper monitoring and measuring schedule performance throughout the life cycle of the project.

 

The schedule baseline is the key mechanism for gaining that approval, and so your ability to generate the appropriate baseline will be critical to project success.

 

Schedule baselines…

A schedule baseline is the management-approved version of the project schedule; it is drawn from the schedule network analysis and includes baseline start and finish dates. It provides the basis for measuring and reporting schedule performance.

 

It is a formal part of the project management plan.

 

 

How to create it …

Obtaining approval from the stakeholders for your project will be vital as you move through the project life cycle and monitor the schedule performance.

By establishing a schedule baseline, you will further enhance the project’s integrity by securing approval from the project management team and stakeholders. 

 

#1 Gather your preliminary project schedule 

 There is a need for you to gather your preliminary project schedule while including the project’s start and finish dates.

 

You have to make sure that all of its components are. accurate and up-to-date, including the resources, duration, calendar predecessor dates, task dependencies, cost estimates, and constraints.

 

You have to confirm the resources have not been overly allocated.

 

 

#2 Distribute it 

There is a need for you to distribute the proposed schedule baseline to the appropriate stakeholders and project management team for approval.

 

This approval is a formal requirement, and as such, it should be received in writing from the project sponsor. 

 

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Optimising The Project Schedule: Tips On How To Finish Project On Time.

 
In my previous articles, I have looked at all that you need to know about the work breakdown structure for projects. In this article, I want to look at all that you need to know about how to optimise the project schedule. Follow me as we will look at that together in this article.
 
 

Now the procedures …

#1 Consider resource-levelling options

There is a need for you to consider the resource levelling options for the project. You have to ask the following questions when you are doing that,
 

  • Can you pull needed resources from activities with float and apply them to critical resources?
  • Can you authorise overtime to meet your project requirements?
  • Is shift still possible?
  • Can an activity be contracted out to free up resources during a critical period?

#2 Consider fast-tracking

There is a need for you to consider fast-tracking the project in order to ensure that the project finishes on time. Ask the following questions when you are going that:

  • Can any activities on the critical path be done concurrently that we originally scheduled sequentially?
  • Are there any discretionary dependencies that could be done completely independently?
  • Are there any increased costs associated with fast-tracking activities?
  • What are the associated links?

 

#3 Analyse activities 

There is a need for you to analyse activities on the critical path to determine if crashing the schedule will produce a viable option. You need to ask the following questions :

  • Are there any activities on the critical path that can be shortened if more resources are added?
  • What are the costs associated with crashing the activities?
  • Which activities will provide the biggest duration decrease while incurring the least amount of incremental cost?
  • What are the resource allocation implications of crashing the activity? Will some key resources be overextended? Will all resources be available when needed?
  • Are there any quality implications associated with crashing the activities?

 

#4 Overallocated resources

You need to identify if any resources are overly allocated. You also need to prioritise the project tasks the resources are responsible for and delay those tasks that can be performed later, to avoid over-allocation of resources.
 

#5 Viable scope 

You also need to analyse each of the activities on the critical path to determine whether reducing the scope is a viable option for reducing the duration of the project. 
 

#6 Recalculate critical path 

There is a need for you to regulate the critical path after you have recompressed the schedule. This will help you to know the number of days that you have been able to save after you might have compressed your schedule for the project.

 

#7 Review schedule changes 

Also, you need to review schedule changes with key stakeholders. Since some of them are Subject Matter Experts, it will enable you to get their expert opinions on the subject matter. It will also allow them to be aware of the changes that have been made to the project. 
 

#8 Revise the schedule 

After all your scheduled Compression assignments have been done, you will need to revise the schedule again in order to discover if you have made any mistakes in the course of optimising the project schedule. Once that is confirmed, you have to distribute it to other project stakeholders. 
 
 

Typical example…

You created a draft schedule for your company’s website project. At the draft schedule meeting, the sponsor informs you that the schedule must be compressed by a week so that the new website will go live on time to coincide with a major industry conference.
 
You analyse the critical path and discover that two activities could be performed concurrently, instead of sequentially, you fast-track the activities and gain the needed week, then review the critical path and confirm that it has not been altered. 
 
You review the revised schedule with the project sponsor and obtain approval. The schedule becomes the baseline for the project. 

There is a need for you to gather your preliminary project schedule while including the project’s start and finish dates.

 

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Project Schedule Network Diagram: Amazing Tool For Keeping Track Of Multiple Projects.

 Project Schedule Network Diagram: Amazing Tool For Keeping Track Of Multiple Projects.

 

 

 

In my previous article, I talked about all that you need to know about the Precedence Diagramming method for projects. In this article, I want to talk about how to create Project Schedule Network Diagram for a project. Follow me as we will look at that together in this article.

 

 

To create a project schedule network diagram using the PDM, one of the most commonly used types, with all the activities having the most common precedence relationship, Finish to Start:

 

 

#1 Determine the dependencies among project activities.

You need to use the activity list to identify all the activities that must be sequenced to create a project schedule.

 

You need to use the activity attributes to determine the sequence of events or their defined predecessor and successor relationships.

 

Use the milestone list to identify the logical starting point for the sequencing of activities.

 

There is a need for you to review the project scope statement that contains the product description which could affect sequencing.

 

If there are any existing documents related to project scheduling, use them when creating the project schedule.

 

#2 Determine the lead and lag

There is a need for you to determine the lead and lag between project activities.

 

This will enable you to know the amount of buffer that you are going to put between project activities. It will also ensure that you are realistic about your project estimates.

 

#3 Strong Identification

You also need to identify predecessor and successor activities for the project.

 

You have to create a table with two columns. In the first column, list each activity to be sequenced, and identify each with a letter.

 

In the second column, write the letter of the predecessor activities for each activity.

#4 Create nodes

There is a need for you to create nodes for all activities that have no predecessor or successor activities.  You need to know how this particular activity relates to other activities in the project life cycle.

 

#5 Successor activities

You also need to create nodes for all other activities that are successors to the nodes already created. When the first activity is identified, you have to know how that activity relates to other activities in the chain.

 

#6 Draw arrows

The next thing now is to draw arrows from predecessor to successor activities. This arrow will allow stakeholders to know at a glance how different aspects of the activities are related to one another.

 

 

#7 Continue drawing

You have to continue drawing the network diagram, working from left to right until all activities are included on the diagram and their precedence relationships are indicated by arrows, including any known lags and leads.

 

 

#8 Verify the accuracy

You need to verify the accuracy of the diagram. You have to ensure that:

  • All activities on the activity list are included in the diagram.
  • All Precedence relationships are correctly indicated by arrows going from the predecessor activities to the successor activities.
  • Any known lags or leads are indicated on the diagram.

 

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Precedence Diagramming Methods: Amazing Tools To Keep Track Of Project Activities

 

 

Earlier, I talked about all that you need to know about the activity list for projects. In this article, I want to look at all that you need to know about the precedence Diagramming method for projects. Follow me as we will look at that together in this article.

 

 

 

 

The precedence diagramming method is a project schedule network Diagramming method that uses rectangular boxes or nodes to represent boxes or nodes represent activities and arrows to represent precedence relationships between activities.

 

 

This type of diagram:

  • Always reads from left to right.
  • Show duration only in the node.
  • It May be created manually or with software
  • May report a group of related activities as an aggregate activity
  • May use all Precedence relationship types.

 

Summary activities

A summary activity is a group of related activities that, for reporting purposes, is shown as a single aggregate activity in a bar chart or graph. It may also be called a hammock activity.

 

 

Some summary activities have their own internal sequence of activities but others include separate activities.

 

 

Conditional diagramming methods…

Activity sequences that must be revisited or repeated is called loops, while activities that will be implemented only under specific conditions are called conditional branches.

 

A conditional Diagramming method is any network Diagramming method that allows for no sequential activities such as loops or conditional branches.

 

 

Typically, activities in these types of diagrams are represented by rectangles, decision points are represented by diamonds and directional flows as indicated by arrows.

 

Conditional Diagramming methods vary based on the method used. The most common ones is the Graphical Evaluation Review Technique (GERT) and system dynamic models.

 

 

When creating a network diagram, you may want to create a “Start” node that connects by arrows to all the nodes for activities with no dependencies.

 

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PS: If you would like to have an online course on any of the courses that you found on this blog, I will be glad to do that on individual and corporate levels, I will be very glad to do that I have trained several individuals and groups. They are doing well in their various fields of endeavour. Some of those that I have trained include staff of Dangote Refinery, FCMB, Zenith Bank, and New Horizons Nigeria among others. Please come on Whatsapp and let’s talk about your trainingYou can reach me on Whatsapp HERE. Please note that I will be using Microsoft Team to facilitate the training.

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Activity Dependencies For Projects: Guaranteeing Project Coordination

 

Activity Dependencies For Projects: Practical Ways Of Guaranteeing Project Coordination.

 

In my previous article, I talked about some of the facts that you need to know about work breakdown Structure for projects. In this article, I want to talk about some of the facts that you need to know about activity dependencies for projects. Follow me as we will look at that together in this article.

 

 

You are the project manager for the launching of a new product line. if you do not understand the sequence in which the project work must occur, you cannot develop an effective schedule. You will end up with rework and additional costs.

 

4 Types Of Activity Dependencies For Projects

 

 

In my previous article, I talked about some of the facts that you need to know about work breakdown Structure for projects. In this article, I want to talk about some of the facts that you need to know about activity dependencies for projects. Follow me as we will look at that together in this article.

 

 

You are the project manager for the launching of a new product line. if you do not understand the sequence in which the project work must occur, you cannot develop an effective schedule. You will end up with rework and additional costs.

 

 

Creating a project schedule network diagram for your project will help you uncover the relationship between risks, and avoid unnecessary work and expense.

 

 

Activity Dependencies

An activity dependency for projects is a logical relationship that exists between two project activities.

 

The relationship indicates whether the start of an activity is contingent upon an event or input from outside activity.

 

 

Activity Dependencies

An activity dependency is a logical relationship that exists between two project activities.

 

The relationship indicates whether the start of an activity is contingent upon an event or inputs from outside the activity.

 

 

Activity Dependencies shape the sequence of project activities.

 

 

Typical example…

An architect, Brian, designed a residence and has a vision for room layouts.

 

However, he will not be able to assess the functionality of the design until the builders frame the structure with walls, windows and a roof.

 

Once the structure is in place, he will be able to reassess the plan to determine if modifications are necessary.

 

 

#1 Mandatory

A mandatory dependency is inherent to the work itself. It is usually affected by physical constraints. Activities must be performed in a specific sequence for the work to be successful. Mandatory is also known as “hard logic”.

 

#2 Discretionary

A discretionary dependency is defined by the project and the project management team at their discretion. It is defined based on the best practices followed in a specific application area or on specific requirements.

 

If there is no mandatory or external dependency between two activities, the team has some flexibility in activity sequencing.

 

 

It is also known as “soft logic”, “preferential logic” and “preferred logic”.

 

 

For example, the sponsor will like to see the book’s cover design as soon as possible, so the team may decide to have the cover artwork done before the inside illustration.

 

 

#3 External

An external dependency is contingent on inputs from outside the project activities.

 

 

An example is a book that can’t be printed until the shipment of paper arrives.

 

Action Point
PS: If you would like to have an online course on any of the courses that you found on this blog, I will be glad to do that on individual and corporate levels, I will be very glad to do that I have trained several individuals and groups. They are doing well in their various fields of endeavour. Some of those that I have trained include staff of Dangote Refinery, FCMB, Zenith Bank, and New Horizons Nigeria among others. Please come on Whatsapp and let’s talk about your trainingYou can reach me on Whatsapp HERE. Please note that I will be using Microsoft Team to facilitate the training.

I know you might agree with some of the points that I have raised in this article. You might not agree with some of the issues raised. Let me know your views about the topic discussed. We will appreciate it if you could drop your comment. Thanks in anticipation.

 

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How To Treat Diabetes With STC 30

 

HOW TO TREAT DIABETES WITH STEM-CELL STC30

Stem cell therapy for Diabetes
WHAT IS DIABETES?

Diabetes Mellitus is a group of metabolic diseases in which the body cannot regulate the amount of sugar (glucose) in the blood. People with diabetes either do not produce enough insulin (type 1 diabetes) or cannot use insulin properly (type 2 diabetes) or both (which occurs with several forms of diabetes).

There are two major types of diabetes. The causes and risk factors are different for each type:

*Type 1 Diabetes: –

The body stops producing insulin or produces too little insulin to regulate blood glucose levels because of the progressive failure of the pancreatic beta cells. It can occur at any age, but it is most often diagnosed in children, teens, or young adults. Daily injections of insulin are needed. The exact cause is unknown.

*Type 2 Diabetes: –

Although the pancreas still secretes insulin, the body of someone with “type 2 diabetes” is partially or completely unable to use this insulin. This is sometimes referred to as insulin resistance. It makes up most of the diabetes cases. It most often occurs in adulthood, but teens and young adults are now being diagnosed with it because of high obesity rates.

*COMPLICATIONS Of Diabetes:-

Both type 1 and type 2 diabetes ultimately lead to high blood sugar levels, a condition called “Hyperglycemia”. Over a long period of time, hyperglycemia damages the retina of the eye, the blood vessels of the kidneys, the nerves, and other blood vessels.
1. Damage to the retina from diabetes (diabetic retinopathy) is a leading cause of blindness.
2. Damage to the kidneys from diabetes (diabetic nephropathy) is a leading cause of kidney failure.
https://youtu.be/BmWgcZIZsdA
3. Damage to the nerves from diabetes (diabetic neuropathy) is a leading cause of foot wounds and ulcers, which frequently lead to foot and leg amputations.
4. Damage to the nerves in the autonomic nervous system can lead to paralysis of the stomach, chronic diarrhoea, and an inability to control heart rate and blood pressure during postural changes.
5. Diabetes accelerates atherosclerosis, (the formation of fatty plaques inside the arteries), which can lead to blockages or a clot (thrombus). Such changes can then lead to heart attack, stroke, and decreased circulation in the arms and legs (peripheral vascular disease).
6. Diabetes predisposes people to elevated blood pressure, high levels of cholesterol and triglycerides. These conditions both independently and together with hyperglycemia, increase the risk of heart disease, kidney.

*STEM CELL SERVICES FOR Diabetes (TYPE 1 & 2):-

Currently, available treatments (medicines, diet, insulin injection and exercise) can control blood sugar but cannot cure diabetes. Over the past several years, doctors have attempted to cure diabetes via transplanting functional insulin-producing beta-islet cells and pancreas from a donor.
However, the requirement for steroid immunosuppressant therapy to prevent rejection of the pancreatic cells increases the metabolic demand on insulin-producing cells and eventually, they may exhaust their capacity to produce insulin and also show a deleterious effect on pancreas cells and show less successful results.

Stem Cell therapy is another effective treatment for diabetes mellitus because scientists have already proved that *_( STC30) can differentiate into pancreatic beta-islet cells. Diabetes is a metabolic and autoimmune disease means our body attacks our own pancreatic cells as foreign cells so the treatment with *_(STC30)_* provides immune-regulatory properties and stops the immune attack by secreting anti-inflammatory cytokines (IL-10, TGF-beta and IL-1). Stem cell treatment shows good improvement in diabetes patients because STC30 stem cells have the capacity to REGENERATE the beta islets cells.

*_Stem Cell Therapy for Diabetes Treatment:-

*Type-1 Diabetes: – Stem Cell

👉 Stem cells can differentiate or regenerate into pancreatic beta-islet cells so produce more insulin.
👉 Stem cell therapy also differentiates into new vascularization so it provides a good environment for beta islets cells regeneration.
👉 Stem cell provides immune-regulatory properties by secreting anti-inflammatory cytokines and stopping inflammation into the pancreas cells.

*Type-2 Diabetes: – Stem Cell

👉 Patients with type-2 diabetes have both insulin resistance and insulin deficiency so stem cells can regenerate into functional beta islets.
👉 After stem cell migration to the injured or dysfunctional area, it repair/regenerate that area so stem cell therapy reduces the resistance property of fat, liver and muscle for insulin.

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Precedence Relationships For Projects: Understanding Relationships Between Projects Activities.

 

In my previous article, I looked at some of the facts that you need to know about activity dependencies for projects.

 

In this article, I want to look at some of the facts that you need to know about precedence relationships for projects. Follow me as we will look at that together in this article.

 

 

A precedence relationship is a logical relationship between two activities that describes the sequence in which the activities should be carried out. Each activity has two open points: Start and Finish. 

 

 

Precedence relationships consider appropriate logic while connecting these points. Precedence indicates which of the two activities should come first, the predecessor activity and which should come later the successor activity.

 

 

Precedence relationships are always assigned to activities based on the Dependencies of each activity.

 

 

Dependency determination …

Dependency determination is the determination of the dependencies of one activity over the other. It involves s establishing the Precedence Relationships among activities and creating logical sequences for projects.

 

Different types…

#1 Finish to Start

The precedence relationship between two activities where the predecessor activity must finish before the successor activity can start. It can be expressed as ” Activity A must finish before Activity B can begin”.

 

For example, the foundation for a house must be finished before the framing can start. The total time for these two activities is the sum of A and B.

 

#2 Finish to Finish

The precedence relationship between two activities where the predecessor activity must finish before the successor activity can finish. It can be expressed as ” Activity A must finish before Activity B can finish”.

 

For example, the construction must be finished before the building inspection can be finished. The total time to complete both activities is based on when B begins.

 

#3 Start to Start

The Precedence relationship between two activities where the predecessor activity must start before the successor activity can start. It can be expressed as ” Activity A must start before Activity B can start.

 

For example, the building design must start before the electrical layout design can start. As with the Finish to Finish example, the total time for activities A and B will vary depending on when. activity B starts But in SS, there is a longer window during which Activity B can begin.

 

#4 Start To Finish

The precedence relationship between two activities where the predecessor activity must start before the successor activity can finish. It can be expressed as “Activity A must start before Activity B can finish “.

 

A typical example is an electoral inspection must start before you can finish the drywalling. The total time for Activities A and B can vary widely, depending on the relative duration of each activity. This type is rarely used.

 

Understand Lead And Lag In Project Execution

In my previous article, I talked about some of the factors that must be considered when it comes to the working breakdown structure for the project.

 

Here, I want to look at some of the facts that you need to know about the use of leads and lag in project execution. Follow me as we will look at that together in this article.

Leads…

A lead is a change in a logical relationship that allows the successor activity to start before the predecessor activity ends in a Finish to start a relationship.

 

 

A lead is implemented when you need to accelerate a successor activity in order to shorten the overall project schedule.

 

 

Leads will vary in length, depending on the acceleration required by the amended schedule.

 

Sometimes, a lead introduces a risk of rework because the successor activity starts before the completion of the predecessor activity, and the complete, comprehensive inputs may not be available.

 

 

Possible lead

The programmer for a website may decide to start programming the home page four days before the interface design is approved.

 

Starting the programming may shorten the overall project schedule by four days. However, if the design is not approved, there may be significant rework for the programmer, resulting in the loss of some or all of the four-day gain.

 

Lag

A lag is a delay At the start of a successor activity. Some relationships require a lag before the subsequent activity can begin.

 

Lags are determined by an external or mandatory dependency and may affect activities with any of the four precedence relationships.

 

 

Example…

When a lag is introduced in an FS relationship, the overall elapsed time required for the chain of activities increases. The start and finish dates of the successor activity are delayed when there is a lag.

 

Positive lags

There are several reasons why lag occurs. Examples of two possible lags are:

  • The permit application takes six weeks to process.
  • The adhesive must dry until tricky before the laminate can be installed.

In the first example, the activity that follows the submission of the permit application is delayed by six weeks due to an external dependency of the application processing time.

 

In the second example, the installation of the laminate activity is delayed by the amount of time the adhesive takes to dry. This is a lag due to a mandatory dependency because the delay is inherent to the work itself.

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Action Point

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Developing A Work Breakdown Structure For Projects: The Practical Steps

    In my previous article, I talked about all that you need to know about work Breakdown Structure for projects. In this article, I want to talk about how to develop a work Breakdown Structure for projects. Follow me as we look at that together in this article.   

The guidelines…

#1 Reference material

There is a need for you to gather the reference materials and other inputs you will need. Some of the materials include the scope statement, requirement documentation, a WBS template, constraints and assumptions, constraints and assumptions and other planning inputs that may impact scope definition.

#2 Organisation

You have to determine how you are going to organise the work of your project. Regardless of the organisation, these elements represent the level directly below the project name on your WBS. The WBS can be created using various methods. Subdividing the project into phases s the first level of decomposition and then subdividing the phases into product and project deliverables is the second level of decomposition. The project can be subdivided into major deliverables, which can be the first level of decomposition. Making the subprojects conducted outside the organisation the first level of decomposition and the supporting contract work the second level of decomposition.

#3 Major deliverables

You need to identify the major deliverables or subprojects for the project.   The major deliverables should be listed in the scope statement or contract, but your team may think of more deliverables that are necessary to achieve the project’s objectives.     If you are organising your project work by major deliverables, this step will represent the level directly below the project name.   If you are organising your work by some other method, the major deliverable will probably be two levels below the project name.    

#4 Sufficient decomposition

You have to analyse each element to determine whether it is sufficiently decomposed. Can each deliverable be adequately scheduled, budgeted, and assigned to an individual person or group?   If yes, you have reached the work package level; decomposition for this element is complete. Skip the next step and go to step 6. If not, further decomposition is required for this element.    

#5 Subdeliverables

Break down each WBS element into Subdeliverables until you reach the work package level. For each element, ask yourself, ” In order to create this deliverable, what Subdeliverables will we have to produce?”. Repeat step 4.

#6 Validate your WBS

There is a need for you to validate your WBS using a bottom-up approach. Starting at the work package level, ensure that:

  • The lower level complaints are necessary and sufficient for the completion of each decomposed item.
  • Each element is described as a deliverable and is distinguishable from all other deliverables.
  • Each element can be adequately budgeted, scheduled, and assigned to an individual person or group.

  Remember that, although it is not necessary to have the same number of levels for each deliverable, a disproportionate number of levels may indicate that the deliverable is inappropriately decomposed.   Analyse the element to determine whether one of the high-level components should be broken into two or more Subdeliverables should be combined.     Make the necessary modifications before moving to step 7.  

#7 Project code

Using your Organisation’s or project code of accounts, assign a unique numeric cost code for each element, indicating its branch and level on the WBS for cost performance tracking and reporting.    

 

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Series 6: Latest CAPM Questions And Answers

This is another Series of latest CAPM Exam Question and Answers that you can practice with for your exam

QUESTIO 25
Which schedule method allows the project team to place buffers on the project schedule path to account for limited resources and project uncertainties?

A. Critical path method
B. Critical chain method
C. Resource leveling
D. Schedule network analysis

Correct Answer: B 

Explanation:

 

Critical Chain Method
The critical chain method (CCM) is a schedule method that allows the project team to place buffers on any project schedule path to account for limited resources and project uncertainties. It is developed from the critical path method approach and considers the effects of resource allocation, resource optimization, resource leveling, and activity duration uncertainty on the critical path determined using the critical path method.

 

To do so, the critical chain method introduces the concept of buffers and buffer management. The critical chain method uses activities with durations that do not include safety margins, logical relationships, and resource availability with statistically determined buffers composed of the aggregated safety margins of activities at specified points on the project schedule path to account for limited resources and project uncertainties. The resource-constrained critical path is known as the critical chain.

 

The critical chain method adds duration buffers that are non-work schedule activities to manage uncertainty. One buffer, placed at the end of the critical chain, as shown in Figure 6-19, is known as the project buffer and protects the target finish date from slippage along the critical chain. Additional buffers, known as feeding buffers, are placed at each point where a chain of dependent activities that are not on the critical chain feeds into the critical chain. Feeding buffers thus protect the critical chain from slippage along the feeding chains.

 

The size of each buffer should account for the uncertainty in the duration of the chain of dependent activities leading up to that buffer. Once the buffer schedule activities are determined, the planned activities are scheduled to their latest possible planned start and finish dates. Consequently, instead of managing the total float of network paths, the critical chain method focuses on managing the remaining buffer durations against the remaining durations of chains of activities.

 

QUESTION 252
The lowest level normally depicted in a work breakdown structure (VVBS) is called a/an:

A. work package
B. deliverable
C. milestone
D. activity

Correct Answer: A 

QUESTION 253
The scope management plan and scope baseline are contained in:

A. organizational process assets
B. a requirements traceability matrix
C. the project charter
D. the project management plan

Correct Answer: D

Explanation:
Scope Baseline

The scope baseline is the approved version of a scope statement, work breakdown structure (WBS), and its associated WBS dictionary, that can be changed only through formal change control procedures and is used as a basis for comparison. It is a component of the project management plan. Components of the scope baseline include:

Project scope statement. The project scope statement includes the description of the project scope, major deliverables, assumptions, and constraints.

WBS. The WBS is a hierarchical decomposition of the total scope of work to be carried out by the project team to accomplish the project objectives and create the required deliverables. Each descending level of the WBS represents an increasingly detailed definition of the project work.

 

The WBS is finalized by assigning each work package to a control account and establishing a unique identifier for that work package from a code of accounts. These identifiers provide a structure for hierarchical summation of costs, schedule, and resource information. A control account is a management control point where scope, budget, actual cost, and schedule are integrated and compared to the earned value for performance measurement.

 

 

Control accounts are placed at selected management points in the WBS. Each control account may include one or more work packages, but each of the work packages should be associated with only one control account. A control account may include one or more planning packages. A planning package is a work breakdown structure component below the control account with known work content but without detailed schedule activities.

 

WBS dictionary. The WBS dictionary is a document that provides detailed deliverable, activity, and scheduling information about each component in the WBS. The WBS dictionary is a document that supports the WBS. Information in the WBS dictionary may include, but is not limited to:

 

○ Code of account identifier,
○ Description of work,
○ Assumptions and constraints,
○ Responsible organization,
○ Schedule milestones,
○ Associated schedule activities,
○ Resources required,
○ Cost estimates,
○ Quality requirements,
○ Acceptance criteria,
○ Technical references, and
○ Agreement information

 

Project Management Plan

The project management plan is the document that describes how the project will be executed, monitored, and controlled. It integrates and consolidates all of the subsidiary plans and baselines from the planning processes. Project baselines include, but are not limited to:
Scope baseline , Schedule baseline , and Cost baseline.

 

Subsidiary plans include, but are not limited to: Scope management plan, Requirements management plan, Schedule management plan, Cost management plan,
Quality management plan, Process improvement plan,
Human resource management plan, Communications management plan, Risk management plan, Procurement management plan, and Stakeholder management plan.

 

Among other things, the project management plan may also include the following:
Life cycle selected for the project and the processes that will be applied to each phase; Details of the tailoring decisions specified by the project management team as follows:

 

○ Project management processes selected by the project management team,
○ Level of implementation for each selected process,
○ Descriptions of the tools and techniques to be used for accomplishing those processes, and
○ Description of how the selected processes will be used to manage the specific project, including the dependencies and interactions among those processes and the essential inputs and outputs.

 

Description of how work will be executed to accomplish the project objectives;
Change management plan that documents how changes will be monitored and controlled; Configuration management plan that documents how Configuration management will be performed; Description of how the integrity of the project baselines will be maintained; Requirements and techniques for communication among stakeholders; and Key management reviews for content, the extent of, and timing to address, open issues and pending decisions.

 

The project management plan may be either summary level or detailed, and may be composed of one or more subsidiary plans. Each of the subsidiary plans is detailed to the extent required by the specific project. Once the project management plan is baselined, it may only be changed when a change request is generated and approved through the Perform Integrated Change Control process.

 

QUESTION 254
Which Manage Communications tool or technique focuses on identifying and managing barriers?

A. Communication methods
B. Information technology
C. Communication models
D. Information management systems

 

Correct Answer: C 

Communication Models
The communication models used to facilitate communications and the exchange of information may vary from project to project and also within different stages of the same project. [..]. Medium is the technology medium and includes the mode of communication while noise includes any interference or barriers that might compromise the delivery of the message.

 

The sequence of steps in a basic communication model is:
Encode. Thoughts or ideas are translated (encoded) into language by the sender.
Transmit Message. This information is then sent by the sender using communication channel (medium). The transmission of this message may be compromised by various factors (e.g., distance, unfamiliar technology, inadequate infrastructure, cultural difference, and lack of background information). These factors are collectively termed as noise.

 

Decode. The message is translated by the receiver back into meaningful thoughts or ideas.
Acknowledge. Upon receipt of a message, the receiver may signal (acknowledge) receipt of the message but this does not necessarily mean agreement with or comprehension of the message.
Feedback/Response. When the received message has been decoded and understood, the receiver encodes thoughts and ideas into a message and then transmits this message to the original sender.
Process: 10.2 Manage Communications

 

Definition: The process of creating, collecting, distributing, storing, retrieving and the ultimate disposition of project information in accordance with the communications management plan.
Key Benefit: The key benefit of this process is that it enables an efficient and effective communications flow between project stakeholders.

 

Inputs
1. Communications management plan
2. Work performance reports
3. Enterprise environmental factors
4. Organizational process assets
Tools & Techniques
1. Communication technology
2. Communication models
3. Communication methods
4. Information management systems
5. Performance reporting

 

Outputs
1. Project communications
2. Project management plan updates
3. Project documents updates
4. Organizational process assets updates

 

QUESTION 255
Which type of organizational structure is displayed in the diagram provided?

 

A. Balanced matrix
B. Projectized
C. Strong matrix
D. Functional
Correct Answer: B

 

QUESTION 256
Outputs of the Control Communications process include:

A. expert judgment and change requests.
B. work performance information and change requests.
C. organizational process asset updates and an issue log.
D. project management plan updates and an issue log.

Correct Answer: B 

Explanation:
Work Performance Information

Work performance information is the performance data collected from various controlling processes, analyzed in context, and integrated based on relationships across areas. Thus work performance data has been transformed into work performance information. Data in itself cannot be used in the decision-making process as it has only out-of-context meaning. Work performance information, however, is correlated and contextualized, and provides a sound foundation for project decisions.
Work performance information is circulated through communication processes. Examples of performance information are status of deliverables, implementation status for change requests, and forecasted estimates to complete.

 

Issue Log
Issues arise in the course of managing the project team. An issue log can be used to document and monitor who is responsible for resolving specific issues by a target date.

QUESTION 257
In the Plan Procurement Management process, which source selection criteria analyzes if the seller’s proposed technical methodologies, techniques, solutions, and services meet the procurement documents requirements?

 

A. Technical approach
B. Technical capability
C. Business size and type
D. Production capacity and interest

 

Correct Answer: A 

Explanation:
Procurement Documents

Procurement documents are used to solicit proposals from prospective sellers. Terms such as bid, tender, or quotation are generally used when the seller selection decision will be based on price (as when buying commercial or standard items), while a term such as proposal is generally used when other considerations, such as technical capability or technical approach are paramount. Common terms are in use for different types of procurement documents and may include request for information (RFI), invitation for bid (IFB), request for proposal (RFP), request for quotation (RFQ), tender notice, invitation for negotiation, and invitation for seller’s initial response.

 

Specific procurement terminology used may vary by industry and location of the procurement. The buyer structures procurement documents to facilitate an accurate and complete response from each prospective seller and to facilitate easy evaluation of the responses. These documents include a description of the desired form of the response, the relevant procurement statement of work (SOW) and any required contractual provisions. With government contracting, some or all of the content and structure of procurement documents may be defined by regulation.

 

The complexity and level of detail of the procurement documents should be consistent with the value of, and risks associated with, the planned procurement. Procurement documents are required to be sufficient to ensure consistent, appropriate responses, but flexible enough to allow consideration of any seller suggestions for better ways to satisfy the same requirements.

 

Issuing a procurement request to potential sellers to submit a proposal or bid is normally done in accordance with the policies of the buyer’s organization, which can include publication of the request in public newspapers, in trade journals, in public registries, or on the internet.

Plan Procurement Management
Definition: The process of documenting project procurement decisions, specifying the approach, and identifying potential sellers.
Key Benefit: The key benefit of this process is that it determines whether to acquire outside support, and if so, what to acquire, how to acquire it, how much is needed, and when to acquire it.

Inputs
1. Project management plan
2. Requirements documentation
3. Risk register
4. Activity resource requirements
5. Project schedule
6. Activity cost estimates
7. Stakeholder register
8. Enterprise environmental factors
9. Organizational process assets
Tools & Techniques
1. Make-or-buy analysis
2. Expert judgment
3. Market research
4. Meetings

 

Outputs
1. Procurement management plan
2. Procurement statement of work
3. Procurement documents
4. Source selection criteria
5. Make-or-buy decisions
6. Change requests
7. Project documents updates

 

 

QUESTION 258
Stakeholder communication requirements should be included as a component of:

A. enterprise environmental factors
B. organizational process assets
C. the project management plan
D. the stakeholder register
Correct Answer: C 

QUESTION 259
Which element does a project charter contain?

A. Management reserves
B. Work breakdown structure
C. Stakeholder list
D. Stakeholder register

Correct Answer: C

QUESTION 263
Every project creates a unique product, service, or result that may be:

A. tangible
B. targeted
C. organized
D. variable

Correct Answer: A 

 

QUESTION 264
Correlated and contextualized information on how closely the scope is being maintained relative to the scope baseline is contained within:

 

A. project documents updates.
B. project management plan updates.
C. change requests.
D. work performance information.

 

Correct Answer: D 

Explanation:
Work Performance Information

Work performance information is the performance data collected from various controlling processes, analyzed in context, and integrated based on relationships across areas. Thus work performance data has been transformed into work performance information. Data in itself cannot be used in the decision-making process as it has only out-of-context meaning. Work performance information, however, is correlated and contextualized, and provides a sound foundation for project decisions.
Work performance information is circulated through communication processes. Examples of performance information are status of deliverables, implementation status for change requests, and forecasted estimates to complete.

 

 Scope Baseline
The scope baseline is the approved version of a scope statement, work breakdown structure (WBS), and its associated WBS dictionary, that can be changed only through formal change control procedures and is used as a basis for comparison. It is a component of the project management plan. Components of the scope baseline include:

Project scope statement. The project scope statement includes the description of the project scope, major deliverables, assumptions, and constraints.

WBS. The WBS is a hierarchical decomposition of the total scope of work to be carried out by the project team to accomplish the project objectives and create the required deliverables. Each descending level of the WBS represents an increasingly detailed definition of the project work. The WBS is finalized by assigning each work package to a control account and establishing a unique identifier for that work package from a code of accounts.

 

These identifiers provide a structure for hierarchical summation of costs, schedule, and resource information. A control account is a management control point where scope, budget, actual cost, and schedule are integrated and compared to the earned value for performance measurement. Control accounts are placed at selected management points in the WBS. Each control account may include one or more work packages, but each of the work packages should be associated with only one control account. A control account may include one or more planning packages. A planning package is a work breakdown structure component below the control account with known work content but without detailed schedule activities.

 

WBS dictionary. The WBS dictionary is a document that provides detailed deliverable, activity, and scheduling information about each component in the WBS. The WBS dictionary is a document that supports the WBS. Information in the WBS dictionary may include, but is not limited to:

 

○ Code of account identifier,
○ Description of work,
○ Assumptions and constraints,
○ Responsible organization,
○ Schedule milestones,
○ Associated schedule activities,
○ Resources required,
○ Cost estimates,
○ Quality requirements.

○ Acceptance criteria,
○ Technical references, and
○ Agreement information

 

QUESTION 265
The most appropriate project life cycle model for an environment with a high level of change and extensive stakeholder involvement in projects is:

 

A. adaptive
B. reflexive
C. predictive
D. iterative

 

Correct Answer: A 

Explanation:
Adaptive Life Cycles

Adaptive life cycles (also known as change-driven or agile methods) are intended to respond to high levels of change and ongoing stakeholder involvement. Adaptive methods are also iterative and incremental, but differ in that iterations are very rapid (usually with a duration of 2 to 4 weeks) and are fixed in time and cost.

 

Adaptive projects generally perform several processes in each iteration, although early iterations may concentrate more on planning activities.

The overall scope of the project will be decomposed into a set of requirements and work to be performed, sometimes referred to as a product backlog. At the beginning of an iteration, the team will work to determine how many of the highest priority items on the backlog list can be delivered within the next iteration. At the end of each iteration, the product should be ready for review by the customer.

 

 

This does not mean that the customer is required to accept delivery, just that the product should not include unfinished, incomplete, or unusable features.
The sponsor and customer representatives should be continuously engaged with the project to provide feedback on deliverables as they are created and to ensure that the product backlog reflects their current needs.

 

 

Adaptive methods are generally preferred when dealing with a rapidly changing environment, when requirements and scope are difficult to define in advance, and when it is possible to define small incremental improvements that will deliver value to stakeholders.

 

QUESTION 266
Whose approval may be required for change requests after change control board (CCB) approval?

 

A. Functional managers
B. Business partners
C. Customers or sponsors
D. Subject matter experts

 

Correct Answer: C 

Explanation:
Change Control Board (CCB). A formally chartered group responsible for reviewing, evaluating, approving, delaying, or rejecting changes to the project, and for recording and communicating such decisions.

 

QUESTION 267
The primary benefit of the Plan Schedule Management process is that it:

A. provides guidance to identify time or schedule challenges within the project.
B. tightly links processes to create a seamless project schedule.
C. guides how the project schedule will be managed throughout the project.
D. creates an overview of all activities broken down into manageable subsections.

Correct Answer: C 

Explanation:
Process:  Plan Schedule Management

Definition: The process of establishing the policies, procedures, and documentation for planning, developing, managing, executing, and controlling the project schedule.
Key Benefit: The key benefit of this process is that it provides guidance and direction on how the project schedule will be managed throughout the project.

Inputs
1. Project management plan
2. Project charter
3. Enterprise environmental factors
4. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Analytical techniques
3. Meetings

 

Outputs
1. Schedule management plan

QUESTION 268
Grouping the stakeholders based on their level of authority and their level of concern regarding project outcomes describes which classification model for stakeholder analysis?

A. Influence/impact grid
B. Power/influence grid
C. Power/interest grid
D. Salience model

Correct Answer: C 

Explanation:
 Stakeholder Analysis

Stakeholder analysis is a technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project. It identifies the interests, expectations, and influence of the stakeholders and relates them to the purpose of the project. It also helps to identify stakeholder relationships (with the project and with other stakeholders) that can be leveraged to build coalitions and potential partnerships to enhance the project’s chance of success, along with stakeholder relationships that need to be influenced differently at different stages of the project or phase.

 

Stakeholder analysis generally follows the steps described below:

Identify all potential project stakeholders and relevant information, such as their roles, departments, interests, knowledge, expectations, and influence levels. Key stakeholders are usually easy to identify. They include anyone in a decision-making or management role who is impacted by the project outcome, such as the sponsor, the project manager, and the primary customer. Identifying other stakeholders is usually done by interviewing identified stakeholders and expanding the list until all potential stakeholders are included.

 

Analyze the potential impact or support each stakeholder could generate, and classify them so as to define an approach strategy. In large stakeholder communities, it is important to prioritize the stakeholders to ensure the efficient use of effort to communicate and manage their expectations.
Assess how key stakeholders are likely to react or respond in various situations, in order to plan how to influence them to enhance their support and mitigate potential negative impacts.
There are multiple classification models used for stakeholders analysis, such as:

Power/interest grid, grouping the stakeholders based on their level of authority (“power”) and their level or concern (“interest”) regarding the project outcomes;

Power/influence grid, grouping the stakeholders based on their level of authority (“power”) and their active involvement (“influence”) in the project;

Influence/impact grid, grouping the stakeholders based on their active involvement (“influence”) in the project and their ability to effect changes to the project’s planning or execution (“impact”); and
Salience model, describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate).

 

QUESTION 269
Variance and trend analysis is a tool and technique used in which process?

A. Perform Qualitative Risk Analysis
B. Perform Quantitative Risk Analysis
C. Control Risks
D. Plan Risk Responses

Correct Answer: C 

Explanation:

Process:  Control Risks

Definition: The process of implementing risk response plans, tracking identified risks, monitoring residual risks, identifying new risks, and evaluating risk process effectiveness throughout the project.
Key Benefit: The key benefit of this process is that it improves efficiency of the risk approach throughout the project life cycle to continuously optimize risk responses.

Inputs
1. Project management plan
2. Risk register
3. Work performance data
4. Work performance reports

Tools & Techniques
1. Risk reassessment
2. Risk audits
3. Variance and trend analysis
4. Technical performance measurement
5. Reserve analysis
6. Meetings

Outputs
1. Work performance information
2. Change requests

3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates

QUESTION 270
An intentional activity to modify a nonconforming product or product component is called:

 

A. defect repair
B. work repair
C. corrective action
D. preventive action

Correct Answer: A

Explanation:
Change Requests

A change request is a formal proposal to modify any document, deliverable, or baseline. An approved change request will replace the associated document, deliverable, or baseline and may result in an update to other parts of the project management plan. When issues are found while project work is being performed, change requests are submitted, which may modify project policies or procedures, project scope, project cost or budget, project schedule, or project quality. Other change requests cover the needed preventive or corrective actions to forestall negative impact later in the project. Requests for a change can be direct or indirect, externally or internally initiated, and can be optional or legally/contractually mandated, and may include:

 

Corrective action—An intentional activity that realigns the performance of the project work with the project management plan;
Preventive action—An intentional activity that ensures the future performance of the project work is aligned with the project management plan;
Defect repair—An intentional activity to modify a nonconforming product or product component;
Updates—Changes to formally controlled project documents, plans, etc., to reflect modified or additional ideas or content.

 

QUESTION 271
Which quality tool incorporates the upper and lower specification limits allowed within an agreement?

A. Control chart
B. Flowchart
C. Checksheet
D. Pareto diagram

Correct Answer: A 

QUESTION 272
Analytical techniques are a tool and technique of which process in Project Procurement Management?

A. Plan Procurement Management
B. Control Procurements
C. Conduct Procurements
D. Close Procurements

Correct Answer: C 

Explanation:
 Analytical Techniques

Analytical techniques are applied in project management to forecast potential outcomes based on possible variations of project or environmental variables and their relationships with other variables. Examples of analytical techniques used in projects are:

 

Regression analysis, Grouping methods, Causal analysis, Root cause analysis,
Forecasting methods (e.g., time series, scenario building, simulation, etc.), Failure mode and effect analysis (FMEA), Fault tree analysis (FTA), Reserve analysis, Trend analysis, Earned value management, and Variance analysis.

 

Process: Conduct Procurements
Definition: The process of obtaining seller responses, selecting a seller, and awarding a contract.
Key Benefit: The key benefit of this process is that it provides alignment of internal and external stakeholder expectations through established agreements.

Inputs
1. Procurement management plan
2. Procurement documents
3. Source selection criteria
4. Seller proposals
5. Project documents
6. Make-or-buy decisions
7. Procurement statement of work
8. Organizational process assets

 

Tools & Techniques
1. Bidder conference
2. Proposal evaluation techniques
3. Independent estimates
4. Expert judgment
5. Advertising
6. Analytical techniques
7. Procurement negotiations

Outputs
1. .Selected sellers
2. .Agreements
3. .Resource calendars
4. .Change requests
5. .Project management plan updates
6. .Project documents updates

 

QUESTION 273
The process of obtaining seller responses, selecting a seller, and awarding a contract is called:

A. Close Procurements.
B. Control Procurements.
C. Plan Procurements.
D. Conduct Procurements.

 

Correct Answer: D 

Explanation:
Process: Conduct Procurements

Definition: The process of obtaining seller responses, selecting a seller, and awarding a contract. Key Benefit: The key benefit of this process is that it provides alignment of internal and external stakeholder expectations through established agreements.

Inputs
1. Procurement management plan
2. Procurement documents
3. Source selection criteria
4. Seller proposals
5. Project documents
6. Make-or-buy decisions
7. Procurement statement of work
8. Organizational process assets

Tools & Techniques

1. Bidder conference
2. Proposal evaluation techniques
3. Independent estimates
4. Expert judgment
5. Advertising
6. Analytical techniques
7. Procurement negotiations

Outputs
1. .Selected sellers
2. .Agreements
3. .Resource calendars
4. .Change requests
5. .Project management plan updates
6. .Project documents updates

QUESTION 274
Impacts to other organizational areas, levels of service, and acceptance criteria are typical components of which document?

 

A. Business case
B. Work breakdown structure
C. Requirements documentation
D. Risk register

Correct Answer: C

Explanation:
Requirements Documentation

Requirements documentation describes how individual requirements meet the business need for the project. Requirements may start out at a high level and become progressively more detailed as more about the requirements is known. Before being baselined, requirements need to be unambiguous (measurable and testable), traceable, complete, consistent, and acceptable to key stakeholders. The format of a requirements document may range from a simple document listing all the requirements categorized by stakeholder and priority, to more elaborate forms containing an executive summary, detailed descriptions, and attachments. Components of requirements documentation can include, but, are not limited to:

 

Business requirements, including:
○ Business and project objectives for traceability;
○ Business rules for the performing organization; and
○ Guiding principles of the organization
• Stakeholder requirements, including:
○ Impacts to other organizational areas;
○ Impacts to other entities inside or outside the performing organization; and
○ Stakeholder communication and reporting requirements.
• Solution requirements, including:
○ Functional and nonfunctional requirements;
○ Technology and standard compliance requirements;
○ Support and training requirements;
○ Quality requirements; and
○ Reporting requirements, etc. (solution requirements can be documented textually, in models, or both). Project requirements, such as:
○ Levels of service, performance, safety, compliance, etc.; and
○ Acceptance criteria.
Transition requirements.
Requirements assumptions, dependencies, and constraints.

 

 

QUESTION 275
Which Process Group includes the Manage Stakeholder Engagement process?

A. Executing
B. Planning
C. Monitoring and Controlling
D. Initiating

Correct Answer: A 

Explanation:
Executing Process Group

4.3 Direct and Manage Project Work
8.2 Perform Quality Assurance
9.2 Acquire Project Team
9.3 Develop Project Team
9.4 Manage Project Team
10.2 Manage Communications
12.2 Conduct Procurements
13.3 Manage Stakeholder Engagement
13.3 Manage Stakeholder Engagement

Definition: The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.
Key Benefit: The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success.

Inputs
1. Stakeholder management plan
2. Communications management plan
3. Change log
4. Organizational process assets

Tools & Techniques
1. Communication methods
2. Interpersonal skills
3. Management skills

Outputs
1. Issue log
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates

 

QUESTION 276
Funding limit reconciliation is a tool and technique of which Project Cost Management process?

A. Estimate Costs
B. Control Costs
C. Plan Cost Management
D. Determine Budget

Correct Answer: D

Explanation:
Funding Limit Reconciliation

The expenditure of funds should be reconciled with any funding limits on the commitment of funds for the project.

 

A variance between the funding limits and the planned expenditures will sometimes necessitate the rescheduling of work to level out the rate of expenditures. This is accomplished by placing imposed date constraints for work into the project schedule.

Process: Determine Budget

Definition: The process of aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline.

Key Benefit: The key benefit of this process is that it determines the cost baseline against which project performance can be monitored and controlled.

Inputs
1. Cost management plan
2. Scope baseline
3. Activity cost estimates
4. Basis of estimates
5. Project schedule
6. Resource calendars
7. Risk register
8. Agreements
9. Organizational process assets

 

Tools & Techniques
1. Cost aggregation

2. Reserve analysis
3. Expert judgment
4. Historical relationships
5. Funding limit reconciliation

Outputs
1. Cost baseline
2. Project funding requirements
3. Project documents updates

QUESTION 277
In complex projects/ initiating processes should be completed:

A. Within a work package.
B. In each phase of the project.
C. To estimate schedule constraints.
D. To estimate resource allocations.

Correct Answer: B 

QUESTION 278
A project manager requesting industry groups and consultants to recommend project intervention is relying on: 

 

A. Communication models.
B. Stakeholder participation.
C. Expert judgment
D. Enterprise environmental factors.

Correct Answer: C

Explanation:
 Expert Judgment

Definition: Judgment is often used to assess the inputs used to develop the project charter. Expert judgment is applied to all technical and management details during this process. Such expertise is provided by any group or individual with specialized knowledge or training and is available from many sources, including:

Other units within the organization, Consultants,
Stakeholders, including customers or sponsors, Professional and technical associations, Industry groups, Subject matter experts (SME), and Project management office (PMO).

 

QUESTION 279
The degree, amount, or volume of risk that an organization or individual will withstand is called risk:

A. appetite
B. tolerance
C. threshold
D. management

 

Correct Answer: B 

QUESTION 282
Tools and techniques used in Direct and Manage Project Work include:

A. Process analysis and expert judgment
B. Analytical techniques and a project management information system
C. Performance reviews and meetings
D. Expert judgment and meetings

Correct Answer: D 

Explanation:
 Meetings

Meetings are used to discuss and address pertinent topics of the project when directing and managing project work. Attendees at the meetings may include the project manager, the project team and appropriate stakeholders involved or affected by the topics addressed.

 

Each attendee should have a defined role to ensure appropriate participation. Meetings tend to be one of three types: Information exchange; Brainstorming, option evaluation, or design; or Decision making. Meeting types should not be mixed as a best practice. Meetings should be prepared with a well-defined agenda, purpose, objective, and time frame and should be appropriately documented with meeting minutes and action items. Meeting minutes should be stored as defined in the project management plan. Meetings are most effective when all participants can be face-to-face in the same location.

 

 

Virtual meetings can be held using audio and/or video conferencing tools, but generally require additional preparation and organization to achieve the same effectiveness of a face-to-face meeting.

Expert Judgment
Expert judgment is often used to assess the inputs used to develop the project charter. Expert judgment is applied to all technical and management details during this process. Such expertise is provided by any group or individual with specialized knowledge or training and is available from many sources, including: Other units within the organization, Consultants,
Stakeholders, including customers or sponsors, Professional and technical associations, Industry groups, Subject matter experts (SME), and Project management office (PMO).

 

Process: Direct and Manage Project Work
Definition: The process of leading and performing the work defined in the project management plan and implementing approved changes to achieve the project’s objectives.
Key Benefit: The key benefit of this process is that it provides overall management of the project work.

 

Inputs
1. Project management plan
2. Approved change requests
3. Enterprise environmental factors
4. Organizational process assets

Tools & Techniques
1. Expert judgment
2. Project management information system
3. Meetings

Outputs
1. Deliverables
2. Work performance data
3. Change requests
4. Project management plan updates
5. Project documents updates

 

QUESTION 283
Completion of the product scope is measured against the product:

A. prototypes
B. requirements
C. analyses
D. benchmarks

 

Correct Answer: B 

QUESTION 284

An issue log is an input to which Project Human Resource Management process?

A. Manage Project Team
B. Acquire Project Team
C. Plan Human Resource Management
D. Develop Project Team

 

Correct Answer: A 

Explanation:
Issue Log

Issues arise in the course of managing the project team. An issue log can be used to document and monitor who is responsible for resolving specific issues by a target date.

Process: Manage Project Team
Definition: The process of tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.

Key Benefit: The key benefit of this process is that it influences team behavior, manages conflict, resolves issues, and appraises team member performance.

Inputs
1. Human resource management plan
2. Project staff assignments
3. Team performance assessments
4. Issue log
5. Work performance reports
6. Organizational process assets

Tools & Techniques
1. Observation and conversation
2. Project performance appraisals
3. Conflict management
4. Interpersonal skills

Outputs
1. Change requests
2. Project management plan updates
3. Project documents updates
4. Enterprise environmental factors updates
5. Organizational process assets updates

QUESTION 285
The component of the risk management plan that documents how risk activities will be recorded is called:

A. tracking
B. scoping
C. timing
D. defining

 

Correct Answer: A 

QUESTION 286
Which Control Stakeholder Engagement tool or technique allows the project manager to consolidate and facilitate distribution of reports?

A. Information management systems
B. Work performance reports
C. Stakeholder analysis
D. Data gathering and representation

Correct Answer: A 

Explanation:
Process:  Control Stakeholder Engagement

Definition: The process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

Key Benefit: The key benefit of this process is that it will maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.

Inputs
1. Project management plan
2. Issue log
3. Work performance data
4. Project documents

Tools & Techniques
1. Information management systems
2. Expert judgment
3. Meetings

Outputs
1. Work performance information
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates

QUESTION 287
Which basic quality tool explains a change in the dependent variable in relationship to a change observed in the corresponding independent variable?

A. Cause-and-effect diagram
B. Histogram
C. Control chart
D. Scatter diagram

Correct Answer: D 

Explanation:
• Scatter diagrams, plot ordered pairs (X, Y) and are sometimes called correlation charts because they seek to explain a change in the dependent variable, Y, in relationship to a change observed in the corresponding independent variable, X. The direction of correlation may be proportional (positive correlation), inverse (negative correlation), or a pattern of correlation may not exist (zero correlation). If correlation can be established, a regression line can be calculated and used to estimate how a change to the independent variable will influence the value of the dependent variable.

QUESTION 288
High-level project risks are included in which document?

A. Business case
B. Risk breakdown structure
C. Project charter
D. Risk register

Correct Answer: C 

Explanation:
Project Charter

The size of the project charter varies depending on the complexity of the project and the information known at the time of its creation. At a minimum, the project charter should define the high-level boundaries of the project. The project team uses the project charter as the starting point for initial planning throughout the Initiating Process Group.

Project Charter
The project charter is the document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities. It documents the business needs, assumptions, constraints, the understanding of the customer’s needs and high-level requirements, and the new product, service, or result that it is intended to satisfy, such as:

Project purpose or justification,
Measurable project objectives and related success criteria, High-level requirements,
Assumptions and constraints, High-level project description and boundaries,
High-level risks,
Summary milestone schedule, Summary budget, Stakeholder list,
Project approval requirements (i.e., what constitutes project success, who decides the project is successful, and who signs off on the project),
Assigned project manager, responsibility, and authority level, and Name and authority of the sponsor or other person(s) authorizing the project charter.

 

Process: Develop Project Charter
Definition: The process of developing a document that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities.

Key Benefit: The key benefit of this process is a well-defined project start and project boundaries, creation of a formal record of the project, and a direct way for senior management to formally accept and commit to the project.

Inputs
1. Project statement of work
2. Business case
3. Agreements
4. Enterprise environmental factors
5. Organizational process assets

Tools & Techniques
1. Expert judgment
2. Facilitation techniques

Outputs
1. Project charter

QUESTION 289
The scope management plan and scope baseline are contained in:

A. organizational process assets
B. a requirements traceability matrix
C. the project charter
D. the project management plan

Correct Answer: D 

QUESTION 290
Projects that share common outcomes, collective capability, knowledge, or skills are often grouped into a:

A. portfolio
B. program
C. selection
D. sub portfolio

Correct Answer: B 

QUESTION 291
A project requires a component with well-understood specifications. Performance targets are established at the outset, and the final contract price is determined after completion of all work based on the seller’s performance. The most appropriate agreement with the supplier is:

A. Cost Plus Incentive Fee (CPIF).
B. Fixed Price Incentive Fee (FPIF).
C. Cost Plus Award Fee (CPAF).
D. Fixed Price with Economic Price Adjustment (FP-EPA).

Correct Answer: B 

Explanation:
Organizational Process Assets

The various types of contractual agreements used by the organization also influence decisions for the Plan Procurement Management process. The organizational process assets that influence the Plan Procurement Management process include, but are not limited to:

• Formal procurement policies, procedures, and guidelines. Most organizations have formal procurement policies and buying organizations. When such procurement support is not available, the project team should supply both the resources and the expertise to perform such procurement activities.
• Management systems that are considered in developing the procurement management plan and selecting the contractual relationships to be used.
• An established multi-tier supplier system of prequalified sellers based on prior experience.
All legal contractual relationships generally fall into one of two broad families: either fixed-price or cost reimbursable. Also, there is a third hybrid type commonly in use called the time and materials contract. The more popular contract types in use are discussed below as discrete types, but in practice it is not unusual to combine one or more types into a single procurement.
• Fixed-price contracts. This category of contracts involves setting a fixed total price for a defined product, service, or result to be provided. Fixed-price contracts may also incorporate financial incentives for achieving or exceeding selected project objectives, such as schedule delivery dates, cost and technical performance, or anything that can be quantified and subsequently measured. Sellers under fixed-price contracts are legally obligated to complete such contracts, with possible financial damages if they do not. Under the fixed-price arrangement, buyers need to precisely specify the product or services being procured. Changes in scope may be accommodated, but generally with an increase in contract price.

 

○○ Firm Fixed Price Contracts (FFP). The most commonly used contract type is the FFP. It is favored by most buying organizations because the price for goods is set at the outset and not subject to change unless the scope of work changes. Any cost increase due to adverse performance is the responsibility of the seller, who is obligated to complete the effort. Under the FFP contract, the buyer should precisely specify the product or services to be procured, and any changes to the procurement specification can increase the costs to the buyer.

○○ Fixed Price Incentive Fee Contracts (FPIF). This fixed-price arrangement gives the buyer and seller some flexibility in that it allows for deviation from performance, with financial incentives tied to achieving agreed upon metrics. Typically such financial incentives are related to cost, schedule, or technical performance of the seller. Performance targets are established at the outset, and the final contract price is determined after completion of all work based on the seller’s performance. Under FPIF contracts, a price ceiling is set, and all costs above the price ceiling are the responsibility of the seller, who is obligated to complete the work.

○○ Fixed Price with Economic Price Adjustment Contracts (FP-EPA). This contract type is used whenever the seller’s performance period spans a considerable period of years, as is desired with many long-term relationships. It is a fixed-price contract, but with a special provision allowing for pre defined final adjustments to the contract price due to changed conditions, such as inflation changes, or cost increases (or decreases) for specific commodities. The EPA clause needs to relate to some reliable financial index, which is used to precisely adjust the final price.

The FP-EPA contract is intended to protect both buyer and seller from external conditions beyond their control.

• Cost-reimbursable contracts. This category of contract involves payments (cost reimbursements) to the seller for all legitimate actual costs incurred for completed work, plus a fee representing seller profit.

Cost-reimbursable contracts may also include financial incentive clauses whenever the seller exceeds, or falls below, defined objectives such as costs, schedule, or technical performance targets. Three of the more common types of cost-reimbursable contracts in use are Cost Plus Fixed Fee (CPFF), Cost Plus Incentive Fee (CPIF), and Cost Plus Award Fee (CPAF).

A cost-reimbursable contract provides the project flexibility to redirect a seller whenever the scope of work cannot be precisely defined at the start and needs to be altered, or when high risks may exist in the effort.

○○ Cost Plus Fixed Fee Contracts (CPFF). The seller is reimbursed for all allowable costs for performing the contract work, and receives a fixed-fee payment calculated as a percentage of the initial estimated project costs. A fee is paid only for completed work and does not change due to seller performance. Fee amounts do not change unless the project scope changes.

○○ Cost Plus Incentive Fee Contracts (CPIF). The seller is reimbursed for all allowable costs for performing the contract work and receives a predetermined incentive fee based upon achieving certain performance objectives as set forth in the contract. In CPIF contracts, if the final costs are less or greater than the original estimated costs, then both the buyer and seller share costs from the departures based upon a prenegotiated cost-sharing formula, for example, an 80/20 split over/under target costs based on the actual performance of the seller.

○○ Cost Plus Award Fee Contracts (CPAF). The seller is reimbursed for all legitimate costs, but the majority of the fee is earned only based on the satisfaction of certain broad subjective performance criteria defined and incorporated into the contract. The determination of fee is based solely on the subjective determination of seller performance by the buyer, and is generally not subject to appeals.

 

• Time and Material Contracts (T&M). Time and material contracts are a hybrid type of contractual arrangement that contain aspects of both cost-reimbursable and fixed-price contracts. They are often used for staff augmentation, acquisition of experts, and any outside support when a precise statement of work cannot be quickly prescribed. These types of contracts resemble cost-reimbursable contracts in that they can be left open ended and may be subject to a cost increase for the buyer. The full value of the agreement and the exact quantity of items to be delivered may not be defined by the buyer at the time of the contract award.

 

Thus, T&M contracts can increase in contract value as if they were costreimbursable contracts. Many organizations require not-to-exceed values and time limits placed in all T&M contracts to prevent unlimited cost growth. Conversely, T&M contracts can also resemble fixed unit price arrangements when certain parameters are specified in the contract. Unit labor or material rates can be preset by the buyer and seller, including seller profit, when both parties agree on the values for specific resource categories, such as

 

QUESTION 292
Which enterprise environmental factors may influence Plan Schedule Management?

 

A. Cultural views regarding time schedules and professional and ethical behaviors
B. Historical information and change control procedures
C. Risk control procedures and the probability and impact matrix
D. Resource availability and organizational culture and structure
Correct Answer: D

Explanation:
Enterprise Environmental Factors

 The enterprise environmental factors that influence the Plan Schedule Management process include, but are not limited to:

Organizational culture and structure can all influence schedule management;
Resource availability and skills that may influence schedule planning;
Project management software provides the scheduling tool and alternative possibilities for managing the schedule; Published commercial information, such as resource productivity information, is often available from commercial databases; and Organizational work authorization systems.

 

Process:  Plan Schedule Management

Definition: The process of establishing the policies, procedures, and documentation for planning, developing, managing, executing, and controlling the project schedule.
Key Benefit: The key benefit of this process is that it provides guidance and direction on how the project schedule will be managed throughout the project.

Inputs
1. Project management plan
2. Project charter
3. Enterprise environmental factors
4. Organizational process assets

Tools & Techniques
1. Expert judgment
2. Analytical techniques
3. Meetings

Outputs
1. Schedule management plan

QUESTION 293
Which type of dependency used in the Sequence Activities process is sometimes referred to as preferred logic, preferential logic, or soft logic?

A. Internal
B. External
C. Discretionary
D. Mandatory

Correct Answer: C 

Explanation:
 Dependency Determination

Dependencies may be characterized by the following attributes: mandatory or discretionary, internal or external, as described below. Dependency has four attributes, but two can be applicable at the same time in following ways: mandatory external dependencies, mandatory internal dependencies, discretionary external dependencies, or discretionary internal dependencies.

Mandatory dependencies. Mandatory dependencies are those that are legally or contractually required or inherent in the nature of the work. Mandatory dependencies often involve physical limitations, such as on a construction project, where it is impossible to erect the superstructure until after the foundation has been built, or on an electronics project, where a prototype has to be built before it can be tested.

Mandatory dependencies are also sometimes referred to as hard logic or hard dependencies. Technical dependencies may not be mandatory. The project team determines which dependencies are mandatory during the process of sequencing the activities. Mandatory dependencies should not be confused with assigning schedule constraints in the scheduling tool.

 

Discretionary dependencies. Discretionary dependencies are sometimes referred to as preferred logic, preferential logic, or soft logic. Discretionary dependencies are established based on knowledge of best practices within a particular application area or some unusual aspect of the project where a specific sequence is desired, even though there may be other acceptable sequences. Discretionary dependencies should be fully documented since they can create arbitrary total float values and can limit later scheduling options. When fast tracking techniques are employed, these discretionary dependencies should be reviewed and considered for modification or removal.

 

The project team determines which dependencies are discretionary during the process of sequencing the activities.

External dependencies. External dependencies involve a relationship between project activities and non- project activities. These dependencies are usually outside the project team’s control. For example, the testing activity in a software project may be dependent on the delivery of hardware from an external source, or governmental environmental hearings may need to be held before site preparation can begin on a construction project. The project management team determines which dependencies are external during the process of sequencing the activities.

 

Internal dependencies. Internal dependencies involve a precedence relationship between project activities and are generally inside the project team’s control. For example, if the team cannot test a machine until they assemble it, this is an internal mandatory dependency. The project management team determines which dependencies are internal during the process of sequencing the activities.

 

QUESTION 294
When the business objectives of an organization change, project goals need to be:

A. realigned.
B. performed.
C. improved.
D. controlled.

Correct Answer: A

QUESTION 295
Which of the Perform Quality Assurance tools and techniques may enhance the creation of the work breakdown structure (VVBS) to give structure to the decomposition of the scope?

A. Activity network diagrams
B. Affinity diagrams
C. Matrix diagrams
D. Interrelationship digraphs

Correct Answer: B

Explanation:
Perform Quality Assurance: Tools and Techniques

Quality Management and Control Tools
The Perform Quality Assurance process uses the tools and techniques of the Plan Quality Management and Control Quality processes. In addition, other tools that are available include (see also Figure 8-10):

Affinity diagrams. The affinity diagram is similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem. In project management, the creation of the WBS may be enhanced by using the affinity diagram to give structure to the decomposition of scope.

Process: Perform Quality Assurance
Definition: The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
Key Benefit: The key benefit of this process is that it facilitates the improvement of quality processes.

Inputs
1. Quality management plan
2. Process improvement plan
3. Quality metrics
4. Quality control measurements
5. Project documents

Tools & Techniques
1. Quality management and control tools
2. Quality audits
3. Process analysis

Outputs
1. Change requests
2. Project management plan updates
3. Project documents updates
4. Organizational process assets updates

 

QUESTION 296
A project manager who communicates to the project team though email is using which type of communication?

A. Formal
B. Informal
C. Horizontal
D. Unofficial

Correct Answer: B 

QUESTION 297
An input to the Perform Integrated Change Control process is:

A. expert judgment
B. seller proposals
C. the project charter
D. the project management plan

Correct Answer: D 

Explanation:
Project Management Plan

The project management plan is the document that describes how the project will be executed, monitored, and controlled. It integrates and consolidates all of the subsidiary plans and baselines from the planning processes.

Process:  Perform Integrated Change Control
 
Perform Integrated Change Control is the process of reviewing all change requests; approving changes and managing changes to deliverables, organizational process assets, project documents, and the project management plan; and communicating their disposition. It reviews all requests for changes or modifications to project documents, deliverables, baselines, or the project management plan and approves or rejects the changes.

Key Benefit: The key benefit of this process is that it allows for documented changes within the project to be considered in an integrated fashion while reducing project risk, which often arises from changes made without consideration to the overall project objectives or plans.

Inputs
1. Project management plan
2. Work performance reports
3. Change requests
4. Enterprise environmental factors
5. Organizational process assets

Tools & Techniques

1. Expert judgment
2. Meetings
3. Change control tools

Outputs
1. Approved change requests
2. Change log
3. Project management plan updates
4. Project documents updates

 

QUESTION 298
Which tool or technique is required in order to determine the project budget?

A. Cost of quality
B. Historical relationships
C. Project management software
D. Forecasting
Correct Answer: B Section: Volume B Explanation
Explanation/Reference:
Explanation:
7.3.2.4 Historical Relationships
Any historical relationships that result in parametric estimates or analogous estimates involve the use of project characteristics (parameters) to develop mathematical models to predict total project costs. Such models may be simple (e.g., residential home construction is based on a certain cost per square foot of space) or complex (e.g., one model of software development costing uses multiple separate adjustment factors, each of which has numerous points within it).
Both the cost and accuracy of analogous and parametric models can vary widely. They are most likely to be reliable when:
Historical information used to develop the model is accurate, Parameters used in the model are readily quantifable, and
Models are scalable, such that they work for large projects, small projects, and phases of a project.
Process: 7.3 Determine Budget
Definition: The process of aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline.

Key Benefit: The key benefit of this process is that it determines the cost baseline against which project performance can be monitored and controlled.

Inputs
1. Cost management plan
2. Scope baseline
3. Activity cost estimates
4. Basis of estimates
5. Project schedule
6. Resource calendars
7. Risk register
8. Agreements
9. Organizational process assets

Tools & Techniques
1. Cost aggregation
2. Reserve analysis
3. Expert judgment
4. Historical relationships
5. Funding limit reconciliation

Outputs
1. Cost baseline
2. Project funding requirements
3. Project documents updates

QUESTION 299
Requirements documentation will typically contain at least:

A. Stakeholder requirements, staffing requirements, and transition requirements.
B. Business requirements, the stakeholder register, and functional requirements.
C. Stakeholder impact, budget requirements, and communications requirements.
D. Business objectives, stakeholder impact, and functional requirements.

Correct Answer: D 

 

 

Explanation:
Requirements Documentation
Requirements documentation describes how individual requirements meet the business need for the project. Requirements may start out at a high level and become progressively more detailed as more about the requirements is known. Before being baselined, requirements need to be unambiguous (measurable and testable), traceable, complete, consistent, and acceptable to key stakeholders. The format of a requirements document may range from a simple document listing all the requirements categorized by stakeholder and priority, to more elaborate forms containing an executive summary, detailed descriptions, and attachments. Components of requirements documentation can include, but, are not limited to:
Business requirements, including:
○ Business and project objectives for traceability;
○ Business rules for the performing organization; and
○ Guiding principles of the organization
• Stakeholder requirements, including:
○ Impacts to other organizational areas;
○ Impacts to other entities inside or outside the performing organization; and
○ Stakeholder communication and reporting requirements.
• Solution requirements, including:
○ Functional and nonfunctional requirements;
○ Technology and standard compliance requirements;

○ Support and training requirements;
○ Quality requirements; and
○ Reporting requirements, etc. (solution requirements can be documented textually, in models, or both). Project requirements, such as:
○ Levels of service, performance, safety, compliance, etc.; and
○ Acceptance criteria. Transition requirements.
Requirements assumptions, dependencies, and constraints.

QUESTION 300
Which process involves the creation of a document that provides the project manager with the authority to apply resources to a project?

A. Define Activities
B. Direct and Manage Project Work
C. Develop Project Management Plan
D. Develop Project Charter

Correct Answer: D 

Explanation:
Develop Project Charter
Definition: The process of developing a document that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities.

Key Benefit: The key benefit of this process is a well-defined project start and project boundaries, the creation of a formal record of the project, and a direct way for senior management to formally accept and commit to the project.

Inputs
1. Project statement of work
2. Business case
3. Agreements
4. Enterprise environmental factors
5. Organizational process assets

Tools & Techniques
1. Expert judgment
2. Facilitation techniques
Outputs
1. Project charter

 

 

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Project Governance For Projects: Practical Ways Of Coordinating Projects Successfully.

Project Governance For Projects

 

In my previous article, I talked about all that you need to know about project and project management generally. In this article, I want to talk about all that you need to know about project phases and project governance for projects. Follow me as we are going to look at that together in this article. 

 

 

Project phases…

A project phase is a group of related project activities that results in the completion of a major deliverable.

 

Each phase in a project is marked by the completion of one or more deliverables, the review and approval of which may occur before the project can go on to the next phase.

 

Documents and information that are created in one phase are used as input for the next phase. A project phase can contain more than one process group.

 

Project governance…

Project governance is a comprehensive methodology to control a project and ensure its success. it is carried out throughout the project life cycle of a project and provides guidance in the form of a project phase review, to monitor and control the project.

 

Every phase in the project is formally initiated to decide on the deliverables expected out of that phase.

 

A management review is performed at the start of every phase to decide whether to begin the activities of a particular phase.

 

This assumes significance in cases where the activities of the prior phase are not yet complete.

 

Governance activities …

At the beginning of each phase, it is a good practice to verify and validate the former assumptions made to the project, analyse risks, and explain in detail the processes required to achieve a phase’s deliverables.

 

 

After the key deliverables of a particular phase are produced, a phase end review is necessary to ensure completeness and acceptance.

 

 

Even though this method signifies the start of the subsequent phase, a phase can be closed or the project can be terminated when huge risks are involved for the project or when the objectives are no longer required.

 

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