Creating Customer Loyalty: How To Handle Your Loyal Customers
When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They must be ready to add value to their customers. They must…
Service Offering In ITIL 4: Improving Service Delivery To Customers
In my previous article, I talked about some of the major differences between ITIL Version 3 and ITIL 4. In this article, I want to talk about all…
Customer Journey Stages: Improving The Customer Experience
Today’s customers are in control of their experience. This means businesses must be ready to meet them wherever they happen to be in their journey and help…
Series 13: Latest CAPM Questions And Answers
QUESTION 651 Which Control Scope input is compared to actual results to determine if corrective action is required for the project? A. Scope baseline B. Scope management plan C.…
Series 14: Latest CAPM Questions And Answers
QUESTION 704 The probability and impact matrix is primarily used to: A. Quantify risk issues for trends during a quality audit. B. Develop a risk register for risk planning.…
RCCG SOD Year Three. The Disciple And His Master
A Disciple must be seven things to his Master. According to 2 Timothy 2:1, a disciple must be the following to his Master: 1. A Son, not slave…
Reprobacy. RCCG Sunday School Teachers. 02/07/2023.
OPENING PRAYER: Almighty Father, open our eyes to see the true picture of our life from the mirror of Your word. MEMORY VERSE: “Now as Jannes and Jambres withstood Moses, so…
Reprobacy. RCCG Sunday School Manual. 2/07/2023.
TOPIC: Reprobacy MEMORY VERSE: “Now as Jannes and Jambres withstood Moses, so do these also resist the truth: men of corrupt minds, reprobate concerning the faith.” – 2 Timothy 3:8…
The Expanding Church. Assemblies Of God Sunday School Adult Manual. 02/07/2023
The Expanding Church. AG Sunday School Adult Manual Memory Verse: Romans 8:14 “For as many as are led by the Spirit of God, they are the sons of…
Leading The Way. AG Teen Sunday School Manual
Text: 1 Tim 3:2-7; 4:7-8, 12-16; 2 Tim 1:13-14; 2:14-16; 3:16-17; Titus 1:6-11, 13 Key Verse: 1 Timothy 4:12 Don’t let anyone look down on you because you are…
10 Amazing Facts About Threads, The New Twitter-Like App
On Wednesday, American business magnate and owner of Facebook and Instagram, Mark Zuckerberg, launched a new Twitter-like app called Threads. Instagram’s Threads app, which went live on Apple and…
Apostasy. RCCG Sunday School Teachers. 9/07/2023
OPENING PRAYER: Almighty Father, please keep me from renouncing my faith in Christ. BIBLE PASSAGE: Hebrews 6:4-6 [4]For it is impossible for those who were once enlightened, and have…
Worthy Of Respect. AG Teen Sunday School Manual. 9/07/2023
Text: 1 Tim 5:1-3, 19-21; 6:3, 6-12, 17-19; Titus 3:-2, 9-11, 14 *Key Verse: 1 Timothy 6:6-7* But godliness with contentment is great gain. For we brought nothing into…
The Conversion Of Saul (Paul). AG Sunday School Teachers
Memory Verse: 1 Timothy 1:15 – This is a faithful saying, and worthy of all acceptation, that Christ Jesus came into the world to save sinners; of whom I am…
Brand Promise In CRM: Revealing The Lifetime Worth Of A Customer
This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It is what customers expect your product to do for them. …
The Victory Of The Disciple. RCCG SOD Year Three.
Everything about a disciple is unusual because he is someone who is fighting a battle that is already won. The victory of a disciple is based on certain…
3 Reasons Why Organisations Need Service Management
If there is any concept or ideology that is committed to the idea of service management, it is ITIL 4. In summary, ITIL is built on the ideas of…
Discussing People, Process And Technology In CRM
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is on this premise that we…
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers
Customer scoring is one of the means of developing a customer model. It aims at scoring the customers based on certain parameters on a regular basis instead of developing…
Managing Customer Life Cycle: Stop Loosing Customers To Competitors
In doing this, the organization employs customer-centric strategies in order to retain and grow its customer base. They also try to put the customers at the heart of everything…