Refund Policy

Effective Date: January 1, 2025

This policy explains when CRMNuggets Academy ("we", "us", "our") issues refunds for subscriptions and payments made on www.crmnuggets.com. It should be read alongside our Terms of Service.

1. Try Before You Pay

Every new account includes a free trial period before any payment is required, so you can explore courses, practice tools and internship tasks before deciding to subscribe. We encourage you to use this trial fully - it is the best way to confirm CRMNuggets is right for you before paying.

2. Refund Window

If you are not satisfied after subscribing, you may request a refund within 7 days of the payment date. Requests made after 7 days are reviewed on a case-by-case basis and are not guaranteed.

3. What Is Refundable

• A subscription payment, where you have made minimal use of premium content (e.g. no completed courses, exams, or certificates issued under that payment).
• Duplicate charges - if you were charged more than once for the same subscription period.
• Payments made in error (e.g. a wrong plan selected, or a failed transaction that was still debited).

4. What Is Not Refundable

• Subscription periods already substantially used - for example, where you have completed lessons, sat an exam, or a certificate has already been issued.
• Internship task attempts already submitted - attempts are drawn down as they are used and cannot be reversed.
• Renewal payments you did not cancel in time (see Section 6 below on cancelling auto-renewal).
• Referral bonuses or promotional credits applied to a payment.

5. How to Request a Refund

Email info@crmnuggets.com with the subject line "Refund Request", your registered email address, and your Paystack payment reference (found in your payment confirmation email or receipt). We aim to respond within 24 hours on business days.

6. Cancelling Auto-Renewal (Not a Refund)

Subscriptions renew monthly unless cancelled. Cancelling stops future charges but does not itself refund the current billing period - you keep access until the period you already paid for ends. To cancel, email info@crmnuggets.com before your next renewal date.

7. How Refunds Are Paid

Approved refunds are issued back to the original payment method through Paystack. Processing typically takes 5-10 business days, depending on your bank, and is outside our control once initiated.

8. Course-Specific or Promotional Terms

Where a specific course, bundle, or promotion states different refund terms at the point of purchase, those terms take precedence over this general policy for that purchase.

9. Contact

Questions about a payment or this policy: info@crmnuggets.com, or write to: 12 Oko Town, Oloje, Ido/Eruwa Road, Ibadan, Oyo State, Nigeria.