Sat. Aug 30th, 2025
Sharing Is Caring. If you enjoy this article, help us share with others.

 

 

In my previous article, I have looked at some of the differences between ITIL Version 3 and ITIL 4. I. In this article, I want to look at what you need to know about Service Relationships in ITIL 4. Follow me as we will look at that together in this article.

PS: Are you a Nigerian resident abroad and you need to send money to your loved ones back home ? The stress is over now! Send money to Nigeria using the MonieWorld app. It's fast, easy and has great rates! MonieWorld is powered by Moniepoint. Sign up with my link https://spoo.me/iy8taz

 

 

Service provisioning consists of activities performed by a service provider in order to perform services to their customers.

 

Service consumption also consists of activities performed by service consumers in order to consume services. Let’s take, for example, you purchased mobile data, it is your duty to have a mobile phone or laptop in order to enjoy services.

 

 

In my previous article, I have looked at some of the differences between ITIL Version 3 and ITIL 4. I. In this article, I want to look at what you need to know about Service Relationships in ITIL 4. Follow me as we will look at that together in this article.

 

 

Service provisioning consists of activities performed by a service provider in order to perform services to their customers.

 

Service consumption also consists of activities performed by service consumers in order to consume services. Let’s take, for example, you purchased mobile data, it is your duty to have a mobile phone or laptop in order to enjoy services.

 

Service relationship consists of joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.

 

There are some things that need to be guaranteed in order to guarantee service provisioning …

 

 

There is a need for organisations to manage all the resources needed to deliver the services. In relation to Telco providers.

There need to make sure that their masts and other infrastructure are maintained in order to continue to make those services available to their subscribers.

 

 

They also need to provide access to resources for users. They need to make sure that all medium-term infrastructure needed for the customers to have access to resources are provided.

 

At times, the customers are given resources from the organisation in order to make sure that they are able to enjoy such services.

 

 

In providing services to their customers, the organisation has to ensure that they fulfil their promises to their customers. This is what will guarantee repeat purchases and increase the profitability of the organisation.

 

 

The last part of service provisioning has to do with service management and continual service improvement. The organisation has to ensure that they find ways of getting feedback from customers and using that feedback to improve the overall service performance.

 

Fact Check Policy

CRMNuggetsis committed to fact-checking in a fair, transparent, and non-partisan manner. Therefore, if you’ve found an error in any of our reports, be it factual, editorial, or an outdated post, please contact us to tell us about it.

Become Part Of ourFan Base on Facebook. Click Here.
Follow Us on Twitter.Click Here.
Many Crypto. One place. UseRoqqu

Hi, I now use RavenBank to send, receive and save money. I also pay my bills with ease,you should try it out too

OUR MISSION

To create well-reached contents that will increase the intellectual prowess of our readers.

OUR VISION

To become a reference point in the blogging space by the year 2030. We want to be among the first 30 blogs in Nigeria.

Official Social Media Pages for crmnuggets.com

To Get Email Updates when we post new content,Click Here.

Sharing Is Caring. If you enjoy this article, help us share with others.

By Adeniyi Salau

CRMNuggets is your go-to platform for insights on Customer Relationship Management (CRM), project management, digital marketing, IT strategies, and business growth tips. Our goal is to help businesses enhance customer experience, optimize processes, and stay ahead with proven strategies and practical guides.

Leave a Reply

Your email address will not be published. Required fields are marked *