6 Ways Of Aligning Brand Promise With CRM. A Practical Guide
#1 Know Your Customer #2 Grow Your Customer #3 Be Customer Focused #4 Retune Your Strategy #5. Study
Category: CRM
VIDEO: Evolution of Customer Relationship Management (+Examples)
This video talks about all that you need to know about the evolution of customer relationship management. Action Point PS:I know you might agree
Creating Customer Loyalty: How To Handle Your Loyal Customers.
Creating Customer Loyalty: How To Handle Your Loyal Customers. When an organisation wishes to build a loyal customer base, it must be
Customer Journey Stages: Improving The Customer Experience
Today’s customers are in control of their experience. This means businesses must be ready to meet them wherever they happen to be
Brand Promise In CRM: Revealing The Lifetime Worth Of A Customer
Understanding Brand Promise In CRM This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It
Creating Customer Loyalty: How To Handle Your Loyal Customers.
How to Create Customer Loyalty When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They
Importance of Customer Loyalty: Why You Need A Loyal Customer Base.
Importance of Customer Loyalty Customer loyalty helps businesses to retain lower costs, higher-margin and greater profits than businesses that fail to satisfy and retain
Components of Customer Loyalty: What You Never Knew About Your Returning Customers
Components of Customer Loyalty: What You Never Knew About Your Returning Customers We have two basic components of customer loyalty, Perceptual and transactional
Discussing People, Process And Technology In CRM (With Examples)
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers (With Examples). Customer scoring is one of the means of developing a customer
Managing Customer Life Cycle: Stop Loosing Customers To Competitors
Managing Customer Life Cycle: Stop Loosing Customers To Competitors In doing this, the organization employs customer-centric strategies in order to retain and grow
Differences Between Customer Centricity and Product Centricity: Practical Examples
In the business world, a business can focus on any of the three areas available in the business world. These are customers, products
Internet Influence On CRM: Tricks On How To Get More Customers Online
According to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange
Customer Care In CRM: How To Make Customers Stick To You For Life
Customer Care In CRM: How To Make Customers Stick To You For Life In my previous article, I looked at all that you
6 Components Of Customer Relationship Management: What Make CRM The Favourite
6 Components Of Customer Relationship Management: What Make CRM The Favourite In my previous article, I looked at some of the drivers of
Major Drivers Of CRM: The Secret Behind Successful CCEs
In my previous article, I talked about all that you need to know about customer relationship management. In this article, I want to
3 Major Achievements From CRM Initiatives
3 Major Achievements From CRM Initiatives: Why Should Consider Starting Now. I know that CRM or CRM Initiatives is a buzzword. Almost every organisation
Roles Of Customers In a Business: Why You Should Start Taking Your Customers Serious
Discussing Customers As The Centre The Of Universe Many CRM definitions focus on the importance of knowing your customer and acting on that
5 Reasons Why You Keep On Loosing Customers: And How To Stop It
In my previous article, I talked about Samson and some of the mistakes that the bank made that made them lose Samson as a
How To Excite Informal Customers Correctly (+Examples)
In my past articles, I have always been using the story of Samson and the bank. I have explained how he was treated harshly