Customer Value Proposition: Knowing What You Will Gain From Customer Engagement (+Examples)
A Customer Value Proposition (CVP) consists of the sum total of benefits that a vendor promises a customer will receive in return for the […]
CRM
Lead Management In CRM: How To Generate The Maximum Conversion From Prospects
Definition When we talk about lead which is sometimes referred to as prospects, they are people that are likely to be interested in your products […]
Opportunity Management In CRM: How To Manage Customers Who Are Willing
Opportunity Management In CRM: How To Manage Customers Who Are Willing Some Interesting Topics For you Facts About Customer Life Cycle Facts about […]
E-Commerce: The Winning Formula For Running A Thriving Online Business
The internet has changed people’s lives in numerous ways. From the way we look for information to the way we buy things. Nothing can […]
Major Differences Between ITIL V3 And ITIL 4: Highlighting The New Innovations
In my previous article, I have talked about some of the basics that you need to know about the IT Infrastructure Library. In this […]
Customer Relationship And Technology: How Technology Can Improve Customer Retention
Customer Relationship And Technology: How Technology Can Improve Customer Retention In my previous article, I have written about customer relationship management. In this […]
Components Of Customer Relationship Management: What Sets CCEs Apart
Components Of Customer Relationship Management: What Sets CCEs Apart In my previous article , I have looked at all that you need to […]
Service Relationships In ITIL 4: Ways Of Improving Relationships For Remote Customers
In my previous article, I have looked at some of the differences between ITIL Version 3 and ITIL 4. I. In this article, I […]
Relationship Between Affiliate Marketing And Influencer Marketing (+Examples)
Influencer marketing, or influence marketing, is a part of online marketing focused on using the influence of particular individuals for the purpose of […]
Mastering Develop Project Charter For PMP Exam: What To Know
Develop Project Charter belongs to the Initiating Process Group. This has to do with the process of developing a document that formally authorizes the […]
FedEx.com WeListen: The Ultimate Customer Feedback Solution
FedEx is a multinational courier delivery service that has been in operation for over 50 years. The company has a reputation for providing reliable and […]
CRM is a Joke: Debunking the Myth of Customer Relationship Management
CRM (Customer Relationship Management) is a term that has been around for decades, but it’s still a mystery to many businesses. Even […]
CX Value Realization: Maximizing Returns on Customer Experience Investments
CX value realization is a critical aspect of customer experience management (CXM). It is about ensuring that the value of a product or service is […]
Enterprise Patch Management: How To Go About It
Patch management is related to vulnerability management. Vulnerabilities frequently appear in critical client, server, and networking device operating systems and firmware. Application software, especially internet […]
Evolution of Threat Actors: Examining Their Emerging Threats
Hacking started in the 1960s with phone freaking, or phreaking, which refers to using various audio frequencies to manipulate phone systems. At that […]
Email Communication Security: How To Handle Secure Email.
An email has become one of the powerful tools of communication among marketers and non-marketers alike. With the coming of mobile phones, it has […]
4 Impacts Of Internet On Businesses (+Practical Examples)
If there is one thing that has revolutionised how business is being done worldwide, it is the coming of the Internet. With the […]
Customer Strategy vs CRM Strategy: Making A Comparison
CRM is the science of evolving a customer-centered organisation. It is aimed at making sure that customers’ needs are met irrespective of the channel […]
Customer Lifetime Value In CRM: How To Discover Customers True Value
Analysing Customer Lifetime Value In CRM Customer Lifetime Value (CLV) is the expected net profit a customer will contribute to your business as […]
Customer Centric Enterprise: Way Of Doing Business From Customers Perspective
A Customer-Centric Enterprise (CCE) is an organisation that has resolved to do business from customers’ perspective. In this kind of organisation, profit is not their […]