6 Ways Of Aligning Brand Promise With CRM. A Practical Guide
#1 Know Your Customer #2 Grow Your Customer #3 Be Customer Focused #4 Retune Your Strategy #5. Study […]
CRM
VIDEO: Evolution of Customer Relationship Management (+Examples)
This video talks about all that you need to know about the evolution of customer relationship management. Action Point PS:I know you might agree […]
Creating Customer Loyalty: How To Handle Your Loyal Customers.
Creating Customer Loyalty: How To Handle Your Loyal Customers. When an organisation wishes to build a loyal customer base, it must be […]
Customer Journey Stages: Improving The Customer Experience
Today’s customers are in control of their experience. This means businesses must be ready to meet them wherever they happen to be […]
Brand Promise In CRM: Revealing The Lifetime Worth Of A Customer
Understanding Brand Promise In CRM This heading is self-explanatory enough. The brand promise is just what customers should expect from your product. It […]
Creating Customer Loyalty: How To Handle Your Loyal Customers.
How to Create Customer Loyalty When an organisation wishes to build a loyal customer base, it must be intentional, consistent and different. They […]
Importance of Customer Loyalty: Why You Need A Loyal Customer Base.
Importance of Customer Loyalty Customer loyalty helps businesses to retain lower costs, higher-margin and greater profits than businesses that fail to satisfy and retain […]
Components of Customer Loyalty: What You Never Knew About Your Returning Customers
Components of Customer Loyalty: What You Never Knew About Your Returning Customers We have two basic components of customer loyalty, Perceptual and transactional […]
Discussing People, Process And Technology In CRM (With Examples)
It has been observed that a good Customer-Centric Enterprise must involve people, processes, and technology. This must be centred around the customer. It is […]
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers
Customer Scoring and Scoring Methods : How To Identify Wealthy Customers (With Examples). Customer scoring is one of the means of developing a customer […]
Managing Customer Life Cycle: Stop Loosing Customers To Competitors
Managing Customer Life Cycle: Stop Loosing Customers To Competitors In doing this, the organization employs customer-centric strategies in order to retain and grow […]
Customer’s Perspective of CCEs: Winning Secrets For Lead Conversion.
Customer’s Perspective of CCEs: Winning Secrets For Lead Conversion. When we were discussing brand promise, we said there are some things that your […]
Characteristics of Customer-Centric Organisations: How Customer Centred Organisation Works
One of the unique features of Customer-Centric Enterprise (CCE) is that they address all customer issues fully and resolve them completely. What we […]
Differences Between Customer Centricity and Product Centricity: Practical Examples
In the business world, a business can focus on any of the three areas available in the business world. These are customers, products […]
Customer Centricity In CRM: How Organisations Build Winning Customers.
Customer Centricity has much to do with the desire of an organisation to put customers first in whatever thing they are doing. In this article, […]
Internet Influence On CRM: Tricks On How To Get More Customers Online
According to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange […]
Customer Centric Strategy: How To Plan For Customers Success (With Examples).
We will also talk about what you need to know about your profitable customers. When we talk about CRM, we are talking of ways by […]
Customer Profiling And Modelling: How To Create Mental Image Of Your Ideal Customer.
Customer Profiling And Modelling: How To Create Mental Image Of Your Ideal Customer. In the previous chapter, we talk about the brand promise which […]
Customer Satisfaction In CRM: How To Make Your Customers Come For More.
Customer Satisfaction In CRM: How To Make Your Customers Come For More. Customer satisfaction results from process 0! internal evaluation that actively […]
Customer Loyalty In CRM: Ways Of Turning Your Customers To Brand Advocates.
Unknown Facts About Customer Loyalty In CRM Definition A customer is said to be loyal if he continues to buy a particular product […]