Definition When we talk about lead which is sometimes referred to as prospects, they are people that are likely to be interested in your products or services.
CRM
Opportunity Management In CRM: How To Manage Customers Who Are Willing
Opportunity Management In CRM: How To Manage Customers Who Are Willing Some Interesting Topics For you Facts About Customer Life Cycle Facts about Customer Value Proposition
E-Commerce: The Winning Formula For Running A Thriving Online Business
The internet has changed people’s lives in numerous ways. From the way we look for information to the way we buy things. Nothing can stop the fast
Major Differences Between ITIL V3 And ITIL 4
In my previous article, I have talked about some of the basics that you need to know about the IT Infrastructure Library. In this article, I want
Facts About Customer Relationship And Technology
In my previous article, I wrote about customer relationship management. In this article, I want to talk about some of the unknown facts about Customer relationships and
Highlighting The Components Of Customer Relationship Management
Components Of Customer Relationship Management: What Sets CCEs Apart In my previous article , I have looked at all that you need to know about the
Service Relationships In ITIL 4: Ways Of Improving Relationships For Remote Customers
In my previous article, I looked at some of the differences between ITIL Version 3 and ITIL 4. I. In this article, I want to look at
Relationship Between Affiliate Marketing And Influencer Marketing (+Examples)
Influencer marketing, or influence marketing, is a part of online marketing focused on using the influence of particular individuals for the purpose of online promotion.
Mastering Develop Project Charter For PMP Exam: What To Know
Develop Project Charter belongs to the Initiating Process Group. This has to do with the process of developing a document that formally authorizes the existence of
CRM is a Joke: Debunking the Myth of Customer Relationship Management
CRM (Customer Relationship Management) is a term that has been around for decades, but it’s still a mystery to many businesses. Even though CRM systems
CX Value Realization: Maximizing Returns on Customer Experience Investments
CX value realization is a critical aspect of customer experience management (CXM). It is about ensuring that the value of a product or service is realized by the
Enterprise Patch Management: How To Go About It
Enterprise Patch Management: How To Go About It Patch management is related to vulnerability management. Vulnerabilities frequently appear in critical client, server, and networking device operating systems
Evolution of Threat Actors: Examining Their Emerging Threats
Hacking started in the 1960s with phone freaking, or phreaking, which refers to using various audio frequencies to manipulate phone systems. At that time, telephone switches
4 Impacts Of Internet On Businesses (+Practical Examples)
If there is one thing that has revolutionised how business is being done worldwide, it is the coming of the Internet. With the coming of the
Customer Strategy vs CRM Strategy: Making A Comparison
CRM is the science of evolving a customer-centered organisation. It is aimed at making sure that customers’ needs are met irrespective of the channel that they have
Customer Lifetime Value In CRM: How To Discover Customers True Value
Analysing Customer Lifetime Value In CRM Customer Lifetime Value (CLV) is the expected net profit a customer will contribute to your business as long as the
Customer Centric Enterprise: Way Of Doing Business From Customers Perspective
A Customer-Centric Enterprise (CCE) is an organisation that has resolved to do business from customers’ perspective. In this kind of organisation, profit is not their main motive of
Customer Touchpoints In CRM: Different Ways Of Engaging Your Customers
When we talk of touch points, we are taking about different ways through which customers can have access to an organization. In many forward looking organizations today gone
The Dimensions Of Customer Relationships: Understanding The Perspectives
When we talk about dimensions of customer service, it is a concept that helps us to understand that customers rate the level of services provided by any organisation
The Customer In CRM: What You Should Know About Them
Understanding The Customer In CRM OBJECTIVES OF THIS ARTICLE At the end of this lesson, readers should be able to understand: · who a customer