One of the unique features of Customer-Centric Enterprise (CCE) is that they address all customer issues fully and resolve them completely.
What we are saying here is that a CCE will never treat a customer(s) complaints with kids’ gloves. They will always ensure that their customers are happy.
This is to prevent their customers from joining the competitor’s Life Cycle.
Also, CCE employees are empowered with authority and tools to resolve customer issues completely in a customer-centric organisation; customer-facing employees do not have to wait for their bosses before they can attend to customers’ complaints.
The customer database is made available to all the employees so that they can attend to any challenges being faced by their customers.
Above all, a customer-centric enterprise allows, its customers to interact with the organisation across multiple channels.
Customers have the independence of deciding the wag in which they wish to relate with the organisation.
Some might decide to walk in into any of the branch offices while some conduct their transaction online.
The hallmark of a CCE is that they stay with their customers all through. Their main driving force is not profit as it may not be forthcoming at the onset but the organization maintains its relationship with the customers through thick and thin.
We can say that a CCE is a company that focuses on customer satisfaction and places the customer at the centre of the company’s existence.
Fact Check Policy
CRMNuggetsis committed to fact-checking in a fair, transparent, and non-partisan manner. Therefore, if you’ve found an error in any of our reports, be it factual, editorial, or an outdated post, please contact us to tell us about it.
Follow Us on Twitter.Click Here.
Many Crypto. One place. UseRoqqu
Hi, I now use RavenBank to send, receive, and save money. I also pay my bills with ease,you should try it out too
OUR MISSION
To create well-reached content that will increase the intellectual prowess of our readers.
OUR VISION
To become a reference point in the blogging space by the year 2030. We want to be among the first 30 blogs in Nigeria.
Official Social Media Pages for crmnuggets.com
To Get Email Updates when we post new content,Click Here.