One of the unique features of Customer-Centric Enterprise (CCE) is that they address all customer issues fully and resolve them completely. What we are saying here is that a CCE will never treat a customer(s) complaints with kids’ gloves. They will always ensure that their customers are happy. […]
In the business world, a business can focus on any of the three areas available in the business world. These are customers, products or channels. In the developed world, more organisations are now focusing on customers because businesses are now becoming more customer-focused because businesses are now becoming […]
Customer Centricity has much to do with the desire of an organisation to put customers first in whatever thing they are doing. In this article, I am going to talk more about Customer centricity in CRM. The organisation is evolving into a customer-centric enterprise that will try to anticipate […]
QUESTION 1051 A project manager is estimating project activities using an algorithm to calculate costs or durations. What is this technique called? A. Analogous estimating B. Three-point estimating C. Parametric estimating D. Bottom-up estimating Correct Answer: C QUESTION 1052 The project manager is working in the processes of […]
QUESTION 1001 What charts and figures should project managers use during the Perform Quantitative Risk Analysis process? A. Tornado diagrams and influence diagrams B. Detectability bubble charts and probability and impact matrix C. Hierarchical charts and burndown charts D. Flow charts and responsible, accountable, consult, and inform […]
In my previous article, I have looked at some of the facts that you need to know about Programs and Portfolio management but in this article, I will be looking at all that you need to know about Operations in Project management. Follow me as we are going to be […]
QUESTION 923 Considering a highly dynamic project environment, which approach should the project manager adopt to manage the project team? A. A self-organizing approach to increase team focus and maximize collaboration. B. A virtual team to minimize feeling of isolation and gaps on sharing knowledge. C. A distributed team to […]
In my previous article, I talked about all you need to know about project and project management generally. In this article, I want to talk about all that you should know about program and portfolio management. Follow me as we are going to look at that in this article. A […]
Understanding The Foundation Of Project Execution I don’t know of you, but whoever you are, you are involved in project execution in one way or the other. The funniest thing is that not all that is involved in project execution know what project management practice is. That is […]
Here is a continuation of the CAPM exam series QUESTION 201 Which process is conducted from project inception through completion and is ultimately the responsibility of the project manager? A. Control Quality B. Monitor and Control Project Work C. Control Scope D. Perform Integrated Change Control Correct Answer: […]
Here is a continuation of the CAPM question and answer series QUESTION 151 The degree, amount, or volume of risk that an organization or individual will withstand is known as its risk: A. Analysis B. Appetite C. Tolerance D. Response Correct Answer: C Section: Volume B Explanation Explanation/Reference: Explanation: […]
One of the ads method that audience relates with mostly is video ads. Videos generally have the ability to drive engagement and increase conversion. In this article, we will talk about best ways of creating video discovery ads. Follow me as we will look at that in this article. […]
According to the Longman Dictionary of Contemporary English, the internet is a computer system that allows millions of computer users around the world to exchange information. We want to look at internet influence on CRM. OBJECTIVES OF THIS ARTICLE At the end of this lesson, you should be able to: […]
We will also talk about what you need to know about your profitable customers. When we talk about CRM, we are talking of ways by which an organization tries to do business from the customers’ perspective. OBJECTIVE OF THIS ARTICLE In this article, we are going to look at […]
In the previous chapter, we talk about the brand promise which has much to do with what consumers should expect from your organisation. Before you can study your customers, you must have a clear insight into the calibre of customers that you want in your organisation. OBJECTIVES OF […]
Customer satisfaction results from process 0! internal evaluation that actively compares expectations before purchase with a perceived performance during and at the conclusion of the purchase experience. OBJECTIVES OF THIS ARTICLE In this article, we want to look at: The meaning of customer satisfaction. Relationship and […]
Definition A customer is said to be loyal if he continues to buy a particular product or service after the first purchase. It can also be seen as the desire of an organized person to resist offers from competitors and stick to a particular product(s) or service(s). OBJECTIVES […]
n this article, I want to talk about how to create a Youtube Video Campaign. To begin advertising on YouTube, link your YouTube channel to Google Ads. This will allow you to serve your videos as ads to customers watching videos on YouTube and the Google Display Network. Follow […]
Before CRM can be implemented in any organisation, there are some basic things that must be put in place so that the whole process will not fail. #1 Business Focus Any product-centred organisation that wish to now make customers the deciding factor of its activities must communicate its […]
Electronic CRM can simply be defined as the introduction of technologies and the internet in order to ensure that customers enjoy the maximum experience from the organisation irrespective of the channel that they have chosen to interact with the organisation. It helps a customer-centric enterprise to formulate rules that […]
Copyright © 2026 | WordPress Theme by MH Themes